Certinia Procurement

Very positive experience with staff and product

We currently use SCM for order management and fulfillment. The platform is robust and has integrated well with our other providers making order processing a breeze. We can track and manage orders from anywhere making remote support simple. I have dealt with the support staff multiple times and they are very professional and responsive. Any issue is researched and solved, even if it is outside their direct scope.

We have been live with FF SCM for 9 months and couldn’t be happier.

We have been live with FF SCM for 9 months and couldn’t be happier. First and foremost, we have found everyone at Financial Force, from Sales to Support to the Development team to be highly responsive, easily approachable, and very eager to understand our needs, seek out our improvement ideas, and help us best utilize their product as it fits our operation - nothing seems off the table to ask for help! As for the SCM solution, some of our most pressing and immediate needs were met simply by bringing all our systems under one umbrella onto the force.com platform – thus greatly reducing redundancies, bottlenecks, and communication problems. It was FF SCM’s design and degree of flexibility that allowed this transition to be virtually seamless to our users. We were also attracted to and rely heavily on FF SCM’s lot traceability, SOP to POP direct shipments, landed cost/laid-in-freight, multiple warehouse inventory tracking and transfers, and BOM/production orders – all very easy to use features. Additionally, we have found the reporting function to be robust and user-friendly for daily metrics reporting, exception handling, and overall management. As we progress, we continue to realize significant time-savings across our operations, particularly with the “drill around” and global search function, both providing tremendous visibility and access to real-time information. The Financial Force team has become a great partner for us as we continue to grow and develop. Our overall experience has made us eager to move our financial management and accounting function over to FFA solution in the near future.

Highly Recommended

As a FinancialForce partner, we do not hesitate in recommending the Supply Chain module to our customers looking to gain greater control and manage their supply chain needs, no matter the complexities involved. In particular, FinancialForce’s SCM suite enables our customers to gain crucial insights and crystal-clear, real time visibility of every step in their supply chain - resulting in improved inventory accuracy, greater available resource visibility and stronger contract management. As cloud-solution experts, we come across a number of solutions that offer supply chain management tools, but time and time again the FinancialForce SCM suite finds it’s way towards the top of the pile. Our recommendation of this product could not be any stronger.

Great product, helpful if over stretched staff

We had an urgent business requirement, with a tight deadline, to implement a Contract Management solution and we chose FF SCM, due to our previous positive experiences with FF and their PSA product and the flexibility of the Salesforce Platform. We were aware that the SCM product was new to the FF portfolio when we started the project and accepted that was a risk. SCM is a very complex multi-faceted product and documentation when we started the project was limited, this has improved over the last few months. We have an experienced in-house Salesforce Admin team that were able to manage and support the application into deployment, undertaking much of the configuration and integration activity. When required we were able to call on our FF SCM Consultant, but due to their workload, on the odd occasion their response time was not as swift as we would have liked. The project did require careful managing through the planning and deployment. We did hit our deployment deadline and we are seeing financial and productivity benefits to the business. To summarise, - It is a good product in terms of core functionality; - It is a complex product, with many elements, be clear on the scope that is required; - FF knowledge and experience of the product was stretched at the start, but we have seen this improve considerably; - It is very flexible and integrates with other FF Products and the Salesforce Platform; - Having in-house Salesforce Admin experience is beneficial;

SCM: We were sold a product that wasn’t baked.

We started with a custom quoting engine. When we met FF, they said it would take more work and money to integrate our custom quoting engine with FF than for us to buy their SCM package. We had a tight timeline, but they agreed it could be done. We dumped our custom quote project with about 80% done, and went with FF / SCM. In our experience, the developers who were part of the sales process were clearly more knowledgeable than the implementation specialist. We were told that what we were seeing as a demo was a ‘finished product.’ Far from it. We’ve incurred extra costs(by a lot) for outside developers and part timers to do manually what FF/SCM said would be part of the system. The front line troops at FF/SCM were sincerely trying, but are under resources, poorly trained and not supported. As we climbed up the chain, we got a lot of lip service about wanting to make us happy, but they wouldn't respond in a timely manner, ignored the fact that they under quoted the price, shrugged off the fact that we had to incur outside costs, and couldn't get the higher ups to respond. The basic reply to us was that they had already put in many more hours than they scoped… they under scoped the project, and admitted doing so. But, that was somehow our burden. I think this product could be great. But, they need to stop selling it for a while and button it up, give their staff time to understand their own tools, and be more upfront regarding their own senior management’s lack of interest in the challenges their poor planning and resourcing creates for their own people and their customers.

Nice Company

Less software has some very good functions for supply chain management for helping with inventory management and order processing. Their integration team is generally very responsive and supportive for our business and needs. We feel very encouraged by their effort!

Great MRP solution

After a considerable amount of search, we selected Less Software as the MRP solution for our rapidly evolving company. In addition to considerable flexibility within the product, the sales, engineering and support teams have been remarkable. The team assigned to our installation was prompt, professional and diligent.

Great Product responsive service and support

As with any complex software, effort must be spent by both the client and the software service provider to ensure success. We found the LessSoft crew to be very responsive and the software able. For best results you need to understand your business processes before implementation. Be ready to work as hard or harder than the LessSoft crew and you will get the most out of your implementation. We are very happy with SCM and Sales force. We run a an e-commerce site and take orders over the phone. Everything goes though SCM for fulfillment and into Quick books for billing and financial reporting. The out-of-the-box automation is very slick, the custom integrations save significant hours and avoid errors. The solution is very good and getting better and better the more we work with the LessSfot crew.

Dedicated Team, solid force.com platform

We have been working with Less Software for more then 2 years and have given them all kinds of challenges. Our high volume Quote to Invoice system now can handle all the complexities of our business , thanks to the dedication of Mike Flanagan and team and a solid platform for drop ship and inventory orders.

Outstanding service, knowledge people and VERY strong product

I am using Less Software for inventory management and Order management. I also use Financial Force and have both fully integrated. I can manage my business from anywhere in the world. Send invoices from 35000 feet on an airplane, receive a PO from my ipad in Boston, enter an order from the road... I am integrating my web store as well and will soon have B2B orders flowing to my shipping department. Less Software has saved me $$ through more efficient business processes and reduced inventory through better purchasing processes. The move to Less Software has been one of the best business decisions I have made.