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logicline GmbH

We turn the installed base into a growth driver — on Salesforce.

Overview

logicline turns the installed base into a growth driver — on Salesforce. We help machinery and equipment manufacturers digitize service end-to-end, from digital machine records and IoT to AI-powered decision intelligence. Germany.

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See How logicline GmbH Works

  • Salesforce-native service for machinery and equipment manufacturers — from the digital machine record (IOTAM) through connected portals and IoT to AI-powered service decisions.

  • Step-by-step path: structure your installed base, connect service processes end-to-end, add AI-driven decision intelligence, and prepare for autonomous, outcome-based service.

  • 30+ years in the capital goods industry, embedded domain IP in our product IOTAM, and proven integrations with TeamViewer, Empolis, and GRAX.

logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. We help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — structured, digitized end-to-end, and aftermarket-ready. Many manufacturers struggle with scattered service data, manual workarounds, and missed revenue in after-sales. We close those gaps with one connected platform on Salesforce: digital machine record, customer portals, spare parts commerce, IoT asset management, knowledge integration, and AI agents — all in one architecture. Our 4-step path: 1. Digitize — Structure the installed base with IOTAM, our digital machine record. 2. Connect — Integrate portals, IoT, spare parts commerce, and partner solutions end-to-end into Salesforce. 3. Decide — Add Service Decision Intelligence (SDI): an AI-powered intelligence layer that turns fragmented data into grounded service decisions with source citations, operated on your infrastructure. 4. Automate — Prepare for autonomous, outcome-based service ("Service as Software"). Each step delivers standalone value. Together they enable service that scales like software.

Categories

Product Competencies
Platform
Geographic Focus
Shows the regions where the provider operates or has done business
Germany
India
Supported Languages
English
German

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