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CronSights SLA & Lifecycle Metrics — Meet Every Customer Commitment

By CronSights

What managers need to expose and solve SLA breaches

$7,200   USD/company/year

Discounts available for nonprofits

Try It
Business Need
Agent Productivity

Expose SLA breaches and understand the lifecycle of every case your service desk handles. CronSights SLA & Lifecycle Metrics delivers vital data to optimize service desk performance in the Service Cloud.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
STOWD/1.3 1.3.0
Listed On
11/23/2010
Latest Release
11/08/2022
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

CronSights SLA & Lifecycle Metrics offers complete access to the entire lifecycle of every support case. It’s a powerful performance-measurement tool that operates natively in Salesforce, and helps you easily and precisely identify where and why SLA breaches occur and how to improve the workflow. Every manager needs to know their service desk inside and out. CronSights SLA & Lifecycle Metrics exposes the entire support process and all of the stages in a case’s lifecycle. You get accessible data that you can easily analyze to improve performance. The app delivers vital lifecycle data, including: • Resolution within SLA • Business hours to First Response • Total Resolution Time in business hours • Time in each Status and Owner/Queue • Longest delay in queue • Transfer rate What’s more, CronSights SLA & Lifecycle Metrics is not just for cases. Contact us to find out about its benefits for additional objects and features. Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.

Need help?

CronSights

New York, NY, USA

Support Phone+1-877-887-5656
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