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CronSights SLA & Lifecycle Metrics — Meet Every Customer Commitment
What managers need to expose and solve SLA breaches
- Business Need
- Agent Productivity
Expose SLA breaches and understand the lifecycle of every case your service desk handles. CronSights SLA & Lifecycle Metrics delivers vital data to optimize service desk performance in the Service Cloud.
Highlights
Measure changes, events, and durations in a support case’s lifecycle, including time in each queue and in each status, in total and during business hours.
Identify the stages that take more time, leading to inefficiency and SLA breaches.
Deliver better workflow to shorten your processes and stay ahead of internal and external commitments.
Provider Details
CronSights
New York, NY, USA
CronSights is the premier provider of handle time metrics and insights that help customer support leaders understand agent and contact center performance in Service Cloud environments. Leveraging deep Salesforce and Force.com experience across hundreds of successful deployments, CronSights solutions deliver accurate real-time measurements, reporting, and dashboards that organizations use to gain deep understandings into their support operations. Customers using CronSights are able to improve support responsiveness, balance agent resources, manage teams across shifts and locations, and objectively evaluate their support workflows and procedures. Founded in 2007, CronSights solutions are in use by hundreds of Service Cloud customers worldwide ranging from global software companies to smaller manufacturers and service organizations. Whether using the metrics to monitor agent behavior, identify bottlenecks in support workflows, manage service levels, or establish benchmarks for KPI’s, CronSights solutions are key to matching world-class support with operational excellence.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Free to try for 14 days. Please contact us for pricing details.
Default Plan
$7,200 USD/company/year