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CronSights SLA & Lifecycle Metrics — Meet Every Customer Commitment
What managers need to expose and solve SLA breaches
- Business Need
- Agent Productivity
Expose SLA breaches and understand the lifecycle of every case your service desk handles. CronSights SLA & Lifecycle Metrics delivers vital data to optimize service desk performance in the Service Cloud.
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Excellent App and Customer Support
This app is in integral part of our business processes and we were experiencing an issue that was showing an error in the UI. The support we received was exceptional and they quickly provided an upgrade that resolved our issue.
Business Process improvement
I have done a lot of work improving Business Processes with Fortune 500 customers. Salesforce is great to automate these process but I have battled for a long time trying to analyze these processes and work out the bottle necks. WorkIT SLAs has given me and my customers full visibility into the processes, giving me the ability to streamline and monitor all mission critical steps. Must have for critical Business Processes.
Great App - Awesome Service
The WorkIt! SLA Framework App provides our management team with reporting on a critical piece of case-related data that is absent from native SFDC functionality, case handling performance statistics in business hours. WorkIt! SLA Framework provides our leadership team with detailed statistics in business hours and total hours everytime the owner or status of a case is changed. In addition to the core functionality of the App, the level of support provided by CronSights has been outstanding. They quickly (within 4 hours) developed a custom trigger to enhance the functionality of the App based on our business requirements and helped to ensure the new trigger was installed and functioning properly.
Essential Tool For Reporting @ Cars.com
We have been in need of a business hours tracking tool for some time. With the WorkIt! app's integration with Salesforce we are able to easily report on how long our various operational processes are taking and how well we are meeting our SLAs. This tool will be instrumental in the day-to-day managment of our Operations organization at Cars.com while providing us insights into the bottlenecks and inefficiencies in our current processes. The team at CronSights has provided us with exceptional support and worked with us extensively to customize the tool for our specific circumstances. Everyone should be this easy to work with!
Solid Solution - Easy to Work With
The WorkIt! SLA Framework app allowed us to quickly solve a business need without have to develop the solution from scratch. The Forcemeister team was very engaged from our proof of concept all the way through to the installation of Workit! SLA in production. My Admins enjoyed working with The Forcemeister and I would recommend this application to anyone looking for away to more accurately track time for a business process.
Simple and Perfect!
We had a need to capture the time our cases are under each status/owner. WorkIt! provided a simple and very easy to use app. what I like most if their service; Unlike other App providers they are working with you to ensure the solution was implemented successfully to your needs. Easy to implement, works great, simple, high value and great service. Feel free to contact me for reference. Noam Levi GreenRoad Support Manager Noaml@greenroad.com
Thank you Shahaf! You and your team have been exceptionally supportive in helping us resolve the issue we were experiencing and I am changing my review to 5 Stars immediately.