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Case Merge Premium: Automatically Detect and Merge Duplicate Cases
Eliminate duplicate cases the smart way.
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- None
- Compatible With
- Sales CloudService CloudGovernment Cloud
Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!
Highlights
🟣 Duplicate Detection Automatically surface duplicate cases. Because you can’t merge duplicates if you don’t know they exist.
🟣 Automerge Automatically merge duplicate cases without a human in the loop. Save time and increase efficiency on autopilot.
🟣 Data Governance Ensure reporting consistency by enforcing data guardrails, including primary case selection.
🟣 Merge From Anywhere Service reps can quickly merge duplicates from a case, account, or list view. Review duplicates from anywhere in Salesforce.
🟣 Unmerge View merge history, undo a merge, and revert to original state as if the merge never happened.
🟣 Flexible Configuration Salesforce admins can control how data is merged and which users have access. Settings can vary across teams., whether related object records are moved, cloned, or ignored.
Provider Details
Vicasso
Hamilton, NJ, United States
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1996
Website
Email
Trust Center
Phone
+1 609.570.7200Resolve cases faster, at lower cost, on cleaner data. Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent. We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do. Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers. Book a demo to see how we accelerate service for the AI era: https://www.vicasso.com/demo
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
14-day free trial. $2,160 contract minimum includes 15 users. Contact us to discuss pricing details for Service Experience Suite, bundling, volume, and term. Call +1 609.570.7200.
Case Merge Premium
$12 USD/user/month
Free trial available for 14 days
Lowest Starting Price
Case Merge Premium with Automerge
$18 USD/user/month
Free trial available for 14 days
Guided Setup
$2,350 USD/org/one-time payment