Case Merge Premium: Automatically Detect and Merge Duplicate Cases

Case Merge Premium

Case Merge Premium is a really helpful tool that makes it easy to merge duplicate cases and keep Salesforce data clean. It reduces clutter and helps Customer Service teams work faster and more smoothly.

Case Merge Premium is great!

Case Merge Premium has been a really solid tool for us over the past 10+ years, helping us merge cases quickly and without a lot of hassle. It’s easy to use, dependable, and has definitely helped improve our data quality in Salesforce. Would highly recommend this great tool and awesome team behind it!

Invaluable tool for our organization for the past 10 years

We've been using CMP since 2016 and it's an invaluable tool for our support and operations engineers. We often get support cases from multiple sources for the same incident including phone call, email and web portal. Merging the cases to a single case allows us to be more streamlined in our response as well as maintaining the history from each source.

Awesome tool to explore and excited to learn lot more

Initially, i was only aware about one feature "merging cases" but with Aysha assistance explored the features in case merge and now excited to use them to have more efficient work environment with our users. Looking forward to learn more. Thanks Aysha and entire case merge team.

Great app for support team

Easy to manage and use, great support team

Makes Duplicate Cases a Breeze

We were running into issues with duplicate cases being created, which made things messy and took up a lot of our team’s time. Before Case Merge, figuring out if something was a duplicate meant doing a lot of manual digging. You had to check subjects, look at related cases, and try to connect the dots. Case Merge makes that process way easier. Now we can see potential duplicates right from inside the case, and it takes seconds instead of minutes to know what we’re dealing with. It has cleaned up our workflow and made a frustrating part of case management simple. Definitely a big time-saver for our team. On top of that, their support team is lightning fast, so if you ever do have an issue, it won’t be for long!

Great tool!

We have been using case merge for a few years, it has been working great! If any issues or questions, we can get quick response and support. Love it!

Great product and customer support.

Great product and customer support.

Time Saver!

Working with the massive volume of cases, having this merge capability really helps to condense the number of cases to focus on while also ensuring proper tracking and resolutions to issues. This saves hours of administrative work and highly recommend!

Time Saving and User Friendly

This tool is incredibly user friendly, where we feel comfortable allowing our internal service teams to self manage and merge their duplicate cases without fear of errors. Many of our partner teams have large numbers of duplicate cases and this tool has allowed them to clear up their case records so they have reliable case data when using reporting tools. Truly a great time saving tool that is easy to setup and easy to teach new users. Works great for our organization all around.