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Qualtrics - Customer Experience Management for Salesforce

By Qualtrics

Add your customer's voice to Salesforce CRM

Paid Add-On Required

Payment required for external services or products

Pricing Details

Try It

Business Need: Surveys

Requires: Sales Cloud

Compatible With: Government Cloud

More Details

Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Government Cloud

Salesforce Editions: Enterprise
Unlimited
Force.com
Developer

Additional Requirements

You will need the Salesforce integration enabled in your Qualtrics account. If you don't have an account and want to trial the integration, create a Qualtrics trial account with Salesforce enabled here: https://salesforcetrial.qualtrics.com

App Details

Version: Qualtrics/Mar 27 2026 v4.42 4.42.0
Listed On: 02/11/2011
Latest Release: 03/27/2026

Supported Features Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Editable Code This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.: Lightning Ready
Editable Code

Languages: Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

4.8.0

Last Reviewed Date

06/28/2022

Additional Details

Qualtrics and Salesforce are committed building sales tools that make it easier to communicate with and understand customers, freeing up your sales team to get more done in less time. Take advantage of new features that bring all your sales data together with everything your customers are thinking and feeling. EMBEDDED VISUALIZATIONS Copy/paste dynamic X-data charts from Qualtrics into your Salesforce dashboards to see customer feedback in real-time. WEB TO LEAD Create new customer leads based on survey responses. TRIGGER SMS, CHAT, EMAIL SURVEYS Automatically send surveys via web, text, or email when a specified object's workflow rule has been met in Salesforce. SMART NOTIFICATIONS Close the loop quickly with alerts of poor customer experience on mobile and desktop to prevent customer churn. RESPONSE MAPPING Automatically map customer feedback into any object or field to give your teams the complete customer picture. POST TO CHATTER Elevate the voice of your customer by posting responses directly to Chatter. If you don't have a Qualtrics license, use this free trial that has the Salesforce integration enabled. https://salesforcetrial.qualtrics.com

Need help?

Qualtrics

Provo, Utah, USA

Email our award-winning support team anytime, or call at the times provided below, to receive world-class customer care. 24 hr support Monday - Friday Sat 11AM - 7PM ET / 4PM - 12AM GMT

Support Phone800-340-9194

Other Resources

Terms & Conditions