Qualtrics - Customer Experience Management for Salesforce

Enrich your CRM with personal, genuine customer feedback to better understand each client's needs

Engage with customers across all channels and platforms

Integrate customer feedback into Salesforce customer profiles to see a personalized customer view

Take action to improve customer loyalty and likelihood to renew

Setup automated workflows to transfer customer data to the applications and teams who need it

See aggregated client account data to identify opportunities for growth

Understand drivers of win/loss and how to improve

Improve customer support with personalized responses and address issues immediately

Seeing experience data in your Salesforce dashboard has never been easier

Personalize feedback requests via SMS or email with scheduled distributions

Reduce support costs and customer acquisition costs to create value