Fusion Framework® System

Great tool for our BCDR processes

What we like about the tool is that it met our needs from the start. We've been able to customize the tool to our ever-expanding needs. Support from our partner and Salesforce keys us up to date with releases and support.

Fusion Risk Management Business Continuity Tool review

Fusion RM has been a game changer for our organization's business continuity planning. In over two years of use, it has significantly enhanced our planning capabilities and overall resilience. The tool's robust feature's make it the gold standard in business continuity, and we highly recommend it for its effectiveness and user friendly guided workflows.

Best in breed solution for managing resilience and regulatory requirements

Fusion's solution is our one stop shop for continuity, crisis management, third party resilience oversight and wider operational resilience. Scalability and configuration are key to success for us as an enterprise.

Best-in-class Operational Resilience Software

As a 20+ year Business Continuity / Operational Resilience practitioner, I have used many different software solutions to manage our program and I can say that the Fusion Framework System is the best most flexible software I have ever used. That, combined with the great support and expertise from Fusion Risk Management make it a winning solution that everyone should explore, at least.

Great tool for Business Continuity Program

As a program manager for the business continuity (BC) program, I've extensively used this app and my team really loves it for its great features, user friendliness, ability to customize pages with minimal support, and many additional capabilities that can be integrated as add-on components, e.g. Advanced Reporting, Data Visualizations, Dashboarding etc.. Definitely recommend BC teams to give it a try!

It Just Works

Fusion is a powerful, user friendly and customizable platform that allows us to design BC Plans and create the tools necessary to help our user base successfully manage these plans. Plus the Fusion RM Consultants are easy to work with for platform enhancements. Seen and used other systems, and I would recommend Fusion to anyone building some form of operational resilience plans.

World-Class Tool!

Fusion Risk Management has been an invaluable asset to our organization. We've been using it for the past four years and it has helped us develop a world-class resilience program, which is a finalist for DRII 2023 Business Continuity Team of the Year. Fusion has enabled us to become data-centric, break down data silos, and improve overall resilience. Our use of Fusion has now extended beyond business continuity and centralizes, normalizes, and leverages data across our organization. The fact that Fusion is built on the Salesforce platform is beneficial, as we can leverage the entire Salesforce and Fusion ecosystems. This empowers us to stay on the cutting edge of new Fusion and Salesforce features. Without the need for IT support, we have built Flows, Lightning Web Components, and API integrations with complimentary services and real-time data streams. We are completely automated and real-time. As of January 2023, we are incorporating Advanced Reporting, which takes data reporting and visualization to a high level. The Fusion support team has been outstanding; they are imaginative, responsive and true partners, enabling us to make our visions a reality. When our business asks if we can do something in Fusion, I often respond, "Yes," even before they finish asking the question. We have that level of confidence in the power of Fusion Risk Management.

The best in the market Business Continuity Management tool

We have been using Fusion for almost 7 years now. The best of it has been last 3 years where we customized and made a number of enhancements to fit our Business Continuity and Disaster Recovery roadmap. It has been a great platform to build our solid foundation – BIA. Few other vital areas such as Plan Exercises, Plan and Process Dependency junctions, Plan Procedure Groups, Recovery Time and Recovery Point Gap identification and remediation, Disaster recovery Exercise tracking and management, Dashboards and Reporting have seen many enhancements in the recent months. Disaster Recovery Management is another area where we built application object ground up and used it to maintain application recovery plans. The system integration projects with Workday, Ever bridge and SNOW are exciting opportunities where Fusion could be one stop shop to aggregate data and produce business criticality rating. Fortunately, we have been able to work with the best of resources at Fusion, who have helped us implement these projects. Fusion offers a great support team who are always willing to help and go that extra mile to share knowledge. Sometimes, there could be a delay in resource allocation, but high priorities do get addressed when they require attention. More often, people complain about too many clicks for the user. But it is interesting to see how the system is so intuitive and we wouldn’t like it any other way than the way it is organized. Reporting is another area where the standard reporting calls for many reports to be pulled to get to a data set. We look forward to working on many more exciting projects with Fusion in order to bring about business process efficiencies and make business continuity a world class program for us! Namratha Beeru Silicon Valley Bank

Top tier BCM platform with intelligent and great staff to work with

Previously working across various industries when working for a large IT Consulting firm, I’ve worked with different BCM applications and methods of developing BC/DR/CM plans. Fusion’s executive and development teams have successfully factored their application to apply to all types of companies for establishing a program and framework that fits their organization’s needs. Fusion’s various support teams are very savvy in customizing and integrating Salesforce with other apps to make your BCM platform highly effective and more user-friendly. Fusion’s interface on Salesforce’s Mobile App is also something that our users love with its great UI and ease of use.

Highly customizable and top-notch support

We are using Fusion Framework to launch our Business Continuity Program. One of the most valuable features; the platform is highly customizable and scalable. We can quickly design and implement our Business Continuity requirements in short sprints. The underlying data model enables us to establish relationships easily with different use cases. Apart from the platform capabilities, we have received excellent support from our customer success team as well as technical support teams. We admire the SF team's willingness to be transparent in sharing information/advice as well as recommending different approaches from their experience with similar clients in the industry.