3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management

5 STARS!!!

We’re very happy with 3C Logic’s functionality, user interface, and ease of use. Training new agents is pretty simple. The admin portal has robust and customizable options that are really useful. The canned reports cover a wide range of needs, and you are able to customize as needed. We have 3C Logic integrated with our Salesforce system, which adds another layer of usability. I am particularly happy with user support. Our experience is that they are responsive and delivers solutions.

Great Transition

We had made a transition from another cloud call center application, and have not looked back. This platform offers on the fly functionality to manage your lead database and perform successful outbound calling campaigns! The robustness of the reporting is incredibly easy to use. If you like the way salesforce reporting works (I do) you will love this! Knowing exactly what is going on when it is happening in my call center is key, and 3c gives me the tools to always be ahead of the game!

Excellent SF Integration

The SF Integration team at 3CLogic is extremely knowledgable and helpful. 3CL spends the time to make sure they understand the business need and make sure they make the appropriate changes. They also do a thorough job of testing before deploying any changes. I had a previous integration with another company, any we had 30 days to get our integration in order and then we were on our own. With 3CL, any time we need to make a change to our SF integration, there was always someone on their team to help with the changes.

Customized ACD Reports - Great Help!

Ajay Goel, who is our sales rep was extremely helpful in facilitating customized reports. The reports were detailed, comprehensive, and presented in a useful and understandable format. Ajay delivered on quality service. Thanks for your help!

Quality Solution

After choosing Salesforce as our CRM platform, we wanted to make sure that we integrated with the right telephony solution to fit our business. Since integrating 3CLogic with our Salesforce, we've added more employees and the training and support has been efficient. 3CLogic is a quality solution that integrates well with Salesforce.

Worst phone system we ever used.

Key Features we presumed the System Would Have. 1. Call waiting: How can a modern phone system not have call waiting! If a Sales Agent is waiting on a direct call to their extension to close a deal, they cannot switch between calls in order to close the deal or request/schedule a call back. This definitely cost us deals. 2. Voicemail Notifications: When a client called a Sales Agents direct extension but the Agent was not available, the client would leave a voicemail but the Agent had no way to know they had a new voicemail. Only by logging into the system and checking their voicemail inbox, could an Agent know they had a new voicemail message. This definitely resulted in Agents not responding in time to potential sales and would have resulted in lost deals. System Reliability: On at least three occasions the system was down on 3C Logic’s end. This resulted in an inability to receive inbound calls. The overall result is a waste of marketing as calls could not be answered on three separate occasions. On all three occasions, I attempted to call 3C Logic but their own phone system was down.

3CLogic Agent Automated Calling integration with Salesforce.com

We wanted a cloud-based outbound automated calling solution that could be easily implemented with Salesforce.com. 3CLogic's solution allows us to significantly increase our outbound calling, while our agents update customer records in Salesforce.com as the calls are attempted and/or completed. Salesforce campaign lists of leads and customers (as well as other lists) are easily managed with 3CLogic's Agent application. Management of Agents and reporting are more than adequate for our needs. 3CLogic technical support is very helpful in adapting and optimizing their applications with Salesforce.com for our operational needs.

Best of breed

Operating our business using a traditional phone system was not practical so we decided to move to the cloud. Insoteam provides support to various companies, many of them Fortune 500. We give our support staff the option to work from anywhere in the world. We tried various solutions before deciding to put our mission critical call center applications (if it is down I am losing money by the hour as we are on Pay for Performance contracts) on 3CLogic. The primary reason is reliability of service and second reason is the ease of integration with third-party CRM systems. Almost all of our customers use CRM systems and it is critical that we integrate with their CRMs. The other solutions I tried have published third party integrations, connectors and plug-ins but in almost every case I needed a techie to do the integration. With 3CLogic the first integration with Salesforce was completed in 2 business days after I signed up and they have yet to charge me for integration with other CRM systems. You should try it..