Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Chatter Unfollow Rules - Managed
Automated rules stop following records to avoid the 500 following limit
- Business Need
- Chat & Web Conferencing
Avoid the 500 following limit! Set up automated rules that determine when users should stop following records. Each night, Rules remove everyone following the records that meet your criteria. Example: Unfollow closed case 5 days after close
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 10 of 33 Reviews
This app has triggers that are no longer supported
This App (Version 2.15) has triggers that use API version 19, which is not supported. So this app should not be downloaded by anyone. So is anyone at Salesforce going to update the API's to the latest supported versions?
Missing the Service Appointments and Work Orders from objects list
I installed it to solve a problem we have with Field Service, but the Service Appointments and Work Orders objects are not shown in the list.
Does Not Work
We uninstalled this app. It doesn't work as expected. Poor reporting and no support.
Works well & easy to use
It was easy to install and use, and is working well. Only thing that tripped me up was... I created a rule to unfollow cases 30 days after close, i.e. a 30 day delay. Well, what I didn't realize is that the first unfollow job starts 30 days after I created the rule. Therefore, it was 30 days before the daily unfollow jobs started running. Maybe there is a way to run the 1st job immediately, but I just missed that option.
Very Useful
Useful and easy application ...
Works as Expected
We have some automated Chatter follow rules set up for our Sales Manager and as you can imagine, we were quickly approaching our 500 follow limit. Luckily, we found this app, which enabled us to automatically unfollow records (e.g., Closed Opportunities).
Unfollows does what it says with ease!
After instilling best practice with users to follow records they create or participate in, they started running into the 500 follow limit. We didn't want our Chatter adoption compromised so we looked to the community for answers. Luckily this awesome tools was out, ready and proven! We quickly tested and deployed it and now, Chatter Unfollow Rules runs automatically and users don't even feel it. It comes with a dashboard and ready-built reports making it a breeze to see what's happening. I definitely believe SFDC should make this a native feature but for now, am glad it's managed and working great!
Does not Unfollow Activities
Most of the records our users follow is Tasks they have assigned to others. This tool does not appear to work for un-following Tasks which makes it useless for our purposes.
Can help with Chatter adoption
When you pair this with the "auto follow records I create" you can really get good adoption in Chatter. Great app and hope this becomes native eventually.
Very easy; works as expected
We've installed at the outset of a service cloud implementation to assist in managing the Chatter limits. Works as stated. Would love to see more options to adjust criteria for unfollowing. Thanks for making this available.
Zach, check out Ascendix Search app. It supports mass unfollowing and following of records. Also, you can get a list of records you follow. https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000ExwHyUAJ