Updated Demo

Hello, Could we have an updated demo, please? The one on YouTube is quite old, and I would like to see a demo featuring the Lightning page instead.

Hi Lagi: Thanks for the review. We update documentation when we can, but as a free product, DupeCatcher takes a lower priority than all of the other things we are trying to accomplish. But if you have specific questions or need assistance, you can reach out to us at support@cloudingo.com. We do support DupeCatcher. Best regards, Steve Harding, Cloudingo/DupeCatcher

I had issues with the app at first, but the support team was fast, responsive, and extremely helpful

I would highly recommend this app for folks looking to catch/prevent duplicates in the Sales Cloud objects for which there is no way to set fields to unique. Thank you to the support team for their fast response to my outreach, as well.

Hi Barbara, Thanks for taking a look at DupeCatcher. I am sure the issue is simply a matter of how the filter is configured. There are a few options for how duplicates get reported and they all act/function differently. It's a quick matter of checking your settings and explaining the options--five minutes tops. Someone from my team has already reached out, but feel free to contact me directly and I'll get things squared away. Steve Harding Symphonic Source, makers of DupeCatcher and Cloudingo 972-241-1543

Seems same as what Duplicate Management in Salesforce provides

I noticed my new client had this installed almost a year ago but it doesn't look like it has been configured or switched on since the first thing I noticed was a lot of duplicate Accounts in his data. When I read about DupeCatcher tool I suspect it was developed and made available when duplicate management in Salesforce was not provided as standard. Is this something that I am missing regarding this app?

Hi David: DupeCatcher was released more than 10 years ago, before Salesforce’s native duplicate blocking features. DupeCatcher continues to work, is fully supported, and remains free, as it always has been. DupeCatcher blocks the insert of new duplicate records. It does not cleanse existing duplicates from the system. For that, you should check out Cloudingo, here on the AppExchange. Happy to provide additional information—just email me at support@symphonicsource.com, or phone at +972-241-1543. I’m not sure what the three-star rating is based on though, if the app isn’t configured. Let me know if I can help. Best regards, Stephen Harding Symphonic Source, makers of DupeCatcher

Duplicate checker

Identify duplicate contacts, leads, accounts, and person accounts as they're added

No support docs, how-to's, or read-me's

It seems the company has vanished. Every link on this page and Google takes you to dupecatcher.com which is 404'd.

Hi Brandon: We are most certainly still here. Apologies for the problems wit the site. That is not correct and I am getting it fixed right now. We also fully support DupeCatcher even though it is free. Let me know what you need and I'll get you set up. You can always email: support@symphonicsource.com, or you can email me directly, stephen.harding@symphonicsource.com. The office number is 972-241-1543. Best regards, Steve

DupeCatcher

We are a small start up and our first year with salesforce. After a year of importing customers we had many duplicates and need to clean up our data base. So we started with the free app Dupecatcher. We soon reach our limits with this app but still had thousands of dupilcates and needed to upgrade to a more robust application. The next version of Dupecatcher is called Cloudingo. As a small self finaced start up we needed a cost effective solution. Cloudingo cost more than $1000 and we decided to find an alternative solution. I'm appreciate that Cloudingo is a good product for large companies We invested in a product Dupe Check at $99. This product has fuzzy matching which finds duplicate records that are similar but not the same which was a big time saver. Easy to use and great product support services.

Nice App..!!

This worked for us for existing duplicate Accounts as well as for the new Accounts. Excellent App.

Person Accounts Missing?

I don't have any options in the filter object type for person accounts (or lead to person etc), I only have lead, contact and account. How do I get the account (person) type to show in the list?

The person account issue is resolved now works great, however I have an issue whereby I cannot override a duplicate when creating a new record, if the record object has workflow field updates firing at the point of creation. Is there a way to have the override function on a new record without disabling field updates (account data saving onto contact fields)?

Hi Steve: DupeCatcher fully supports Person Accounts. I emailed you to help you get things set up, but the email bounced. Is there another way I can reach you? Feel free to phone me at 972-241-1543, ext 102, or email support@symphonicsource.com with an alternate email address. Best regards, Steve Harding Symphonic Source, makers of DupeCatcher and Cloudingo

Override button and manual override method are not working

Override DupeCatcher button has not bee working for a long time, supposedly due to Salesforce updates. I've also implemented manual override method by adding Account/Contact Override DupeCatcher checkbox fields into the Account/Contact layout. Manual override method used to work for a while and now it's not working anymore. Therefore, there is no way to override the records. Appreciate your support in getting this issue resolved. Thanks.

Hi Chee Yang. The problem is with a custom work flow you have created in your org. That workflow is rolling back the override function of DupeCatcher. Modifying the workflow should resolve the problem. Best, Steve support@symphonicsource.com

Underwhelming

Unfortunately what the demo doesn't tell you is in order to de-dupe with leads and accounts there is a monthly fee involved. The tool didn't really stand out from what salesforce already offers standard as well.

Hi Andrew: Thanks for taking time to review DupeCatcher. I'm sorry you found it "underwhelming." I want to make sure you are not confused about our products. DupeCatcher is not a dedupe application--it never has been. It is a duplicate blocking application--it prevents new duplicates from being created. It is, and always has been, free and supported. We released DupeCatcher in 2010, long before Salesforce added any native duplicate blocking functions. And the app still works great, like it always has. Our dedupe solution is Cloudingo--a wholly different product (and a licensed product), available on the AppExchange--there is a free trial of Cloudingo and it too is supported. Just wanted to make sure you understood the difference. More than happy to share any details if you are interested. Thanks, Stephen Harding Symphonic Source

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