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Glance Cobrowse

By Glance

Instant cobrowse at the moment of AI-to-human agent handoffs

$35   USD/user/month
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Sales
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Sales Cloud
Experience Cloud
Financial Services Cloud

Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.

  • See how Glance and Agentforce help AI and human agents work together.

Highlights

Tap in to signals from Agentforce (complexity, interaction value, customer profile) to auto-start Glance when AI hands off to a human agent.

Launch Glance from any Salesforce object in Service, Sales, Experience, Industry Clouds, or Chat to instantly connect with customers in apps, portals, or websites.

Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains. Mask or redact sensitive data, fields, elements, or pages.

Advanced cobrowsing supports secure document sharing, multi-user sessions, seamless screen sharing, and video.

Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.

Let customers live stream from their mobile camera for real-time context and support.

Glance meets strict data privacy and security standards, verified by highly-regulated Fortune 500 companies.

Glance scales reliably during critical times like holiday shopping, open enrollment, and tax season, without loss in quality.

Use for consultative sales, onboarding, training, support, advisory services, and personalized assistance.

Provider Details

Glance
Wakefield, MA USA
Founded
2001
Website
Email
Phone
1-888-945-2623

Glance helps enterprises earn, keep, and grow customers at high-touch moments through instant cobrowse and screen share collaboration sessions in mobile apps, portals, and websites. The world’s most recognizable brands trust Glance as the critical visual layer for customer interactions, ultimately building loyalty, increasing revenue, and boosting customer lifetime value. Discover how to drive connection at high-value moments at glance.cx.

Pricing Details

Prices start at $35/user/month and depend on services & configuration.

Default Plan

$35 USD/user/month