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Get Satisfaction Connector for Salesforce
Turbocharge Your CRM with an Online Community
$0 USD/user/year
- Business Need
- Customer Service
Quickly and easily integrate a Get Satisfaction customer community with your Salesforce Service Cloud installation to offer the kind of modern customer support experience that today’s customers expect.
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Truly Effective Social Support and Customer Engagement
Get Sat for Salesforce has to be easiest and most effective way to engage our customers on Facebook, our website or anywhere else customers live. Get Sat communities can be managed directly from salesforce and tie directly to our lead and/or contact records, makes it dead simple to run reports on what your customers are saying about you and/or your products/services and even identify new sales opportunities directly from a salesforce record. Also ties directly into force.com workflow for simple and effective social workflow automation, automated community management and customer engagement.
Seamless integration = All Salesforce users now have a true 360 degree view of the customer!
Critical for any community using Salesforce.com and Get Satisfaction for support. ~Clint @cazoomi
We're off to a great start with Get Satisfaction!
We haven't launched GS yet--we hope to do it next week--but it's been a great experience so far. We have a private site, and the team has been incredibly helpful in getting us up and running. We're impressed with the functionality and salesforce integration. The GS team is very thoughtful about adding new features to support the social enterprise.
GetSatisfaction and SalesForce make a good combination for Helix
By using GS as our public portal to answer questions abut Helix Products, we have facilitated many customers to ask questions and receive response from a large community. One of the most important aspect is the ability of GS to synch with SF, so that the solution can be administered internally by our support team. In addition, GS has been great in reducing our support costs and time to respond. We also liked the fact that it can be incorporated in our branded portal with custom colors and pictures, and the presentation layout can be customized to fit our needs.
Get Satisfaction makes integrates nicely with Support Cloud
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a ery clean and simple approach to accomplishing this.