Case Flags: Case Prioritization, Response Time & SLA Tracking
Faster replies for your customers. Clear priorities for your service reps.
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects
- Custom Tabs
- Custom Apps
Lightning Components
- Global
- App Builder
- Community Builder
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudGovernment Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloper
- Supported Languages
- English
Additional Requirements
Please ensure that Email to Case (standard SFDC version) is already enabled in your Org under Setup > Customize > Cases > Email-to-Case.