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Skype Click-to-Call for Mac and PC
New ***Support for Salesforce Open CTI***
- Business Need
- Telephony
1: Seamless click-to-dial functionality built into the Salesforce user interface as you already know it. 2: Automated call task workflow + Integrated activity history in the sidebar.
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Showing 10 of 39 Reviews
Won't log calls in Lightning
Click-to-Call works, but activities won't automatically log in Lightning Experience after the call ends. In Classic it works as intended. Funnily, if you CTC via Lightning, then switch to Classic and CTC again from there, it will autolog your previous call from Lightning too, but constantly switching is counter intuitive. It isn't fully Lightning ready,
Does not work - At all
It installs no problem, But not more. It does not work AT all, not in lightning not in Classic. And they do not provide any support. And they do not respond to message on their support forum. Waste of Appexchange pixel space...
Not able to install in Production
This app is working fine is sandbox. But, it is showing the below error. The requested package doesn't yet exist or has been deleted. If this is a recently created package version, please try again in a few minutes or contact the package publisher.
works but with limitations
The plugin does work and is simple enough, but the lack of any documentation makes it a bear. - This only works with Skype and not Skype4B - It currently works only in Classic, not Lightning I was able to get calling and logging to work in the SFDC demo environment, but in my production environment only calling works. Logging fails (I presume related to some kind of access rights problem) but I don't know why; no troubleshooting help at all.
Not works with lightning
I've installed follow users suggestions and works correctly for classic salesforce, but when I change to lightning this app doesn't works. There is no solution for that?
Very Disappointed
I know it's free, but it was a little confusing to install. Worse yet, it just brings up my Skype but does not automatically dial. And the call log window blocks the section with "Recent Items" and "Search" so I had to uninstall it.
not working for me
I Installed it, but no matter what browser I try or setting, or even different pc, on windows 7, it toggles Skype but does not dial number or even attempts to. Followed instructions from Mark, and when click on that custom link I get a : deprecated is undefined error JavaScript clickon anyone had that issue?
Skype for Business
Its working great, but we would prefer the link open in Skype for Business rather than regular Skype. Has anyone been able to change the code for the links to be able to use Skype for Business?
Shirley Powers
12/05/2016
I also need this feature. Did you happen to get any help with this?
Skype tool works as advertised
As a novice admin I installed this and ported my team to skype to save costs and become more efficient. All works as expected. I just wish SF would let you add an icon to do it instead of a whole column field. SF gui is very weak and these fields again add wasted space.
Question about headphones
Hi everyone, We're willing to add the Click to call app to our brand new Salesforce, but there is something I need to know first, I hope you guys can help me. Our headsets are connected directly to our phone stations, can we still use them to make skype calls ? Without adding a new microphone for each employee ? Is there something to set on Skype ? Thanks
Hayley Dyer
08/31/2016
I don't know if you've solved this but we all have our headsets plugged into our pc's. If you're having an issue there's always a jack you can buy at a fraction of the cost
No, I have not received any feedback yet.