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High Volume Case Responder

rapid response email, email response management, email high volume

Overview

Give your customer support center the tools it needs for fast and effective responses to high volumes of cases submitted through emails, web forms and customer portals. Get the application designed to give you high efficiency and high quality responses!

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See How High Volume Case Responder Works

  • <b>Utilize the template and snippet libraries:</b> quickly reply to customer support emails and case submissions

  • <b>Deep Knowledge Integration:</b> drag and drop KB article links into the body of the response or drop them as an auto-generated PDF attachment

  • <b>Improve your metrics:</b> for customer satisfaction (C-Sat), first contact resolution (FCR), average case resolution time (MTTR), self-service success rate, and agent onboarding time-to-proficiency

Turbocharge the Service Cloud! Unified Communications View One glance at the Communication Timeline enables quick understanding of the case. Want more detail? Just click a pin in the Communication Timeline to read the email, web form submission, chat, case comments, phone call or other activities. Click the Audit View to see all communication, comments and activities in one page! Rapid Response Email Management Designed for World Class Support centers, Rapid Response Email minimizes clicks, enables web 2.0 interactions, enhances power users with keyboard-driven commands, and decreases training time for new users. Enhanced Email-to-Case Handling Go beyond standard Email-to-Case with discussion threading, automatic contact creation, complete support for high-volume email handing mode and closed case updates. Gain all of the advantages of Stone Cobra’s Email-to-Case while remaining fully compatible with legacy Email-to-Case data.

Categories

Business Needs
Agent Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Managed Package

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