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High Volume Case Responder

By Stone Cobra

rapid response email, email response management, email high volume

Starting at $50,000   USD/company/one-time payment

Discounts available for nonprofits

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Business Need
Agent Productivity

Give your customer support center the tools it needs for fast and effective responses to high volumes of cases submitted through emails, web forms and customer portals. Get the application designed to give you high efficiency and high quality responses!

Compatibility

Salesforce Editions
Enterprise
Unlimited
Additional Requirements
Native-built app for Service Cloud 2 Console with Salesforce Knowledge deeply integrated, requiring: * Salesforce Knowledge enabled * Service Cloud 2 Console enabled ** Optionally, configure the app to run without the above stated requirements.

App Details

Version
High Volume Case Responder/High Volume Case Responder 2.83.0
Listed On
01/07/2011
Latest Release
03/05/2022
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 15
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.83.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/24/2010

Additional Details

Turbocharge the Service Cloud! Unified Communications View One glance at the Communication Timeline enables quick understanding of the case. Want more detail? Just click a pin in the Communication Timeline to read the email, web form submission, chat, case comments, phone call or other activities. Click the Audit View to see all communication, comments and activities in one page! Rapid Response Email Management Designed for World Class Support centers, Rapid Response Email minimizes clicks, enables web 2.0 interactions, enhances power users with keyboard-driven commands, and decreases training time for new users. Enhanced Email-to-Case Handling Go beyond standard Email-to-Case with discussion threading, automatic contact creation, complete support for high-volume email handing mode and closed case updates. Gain all of the advantages of Stone Cobra’s Email-to-Case while remaining fully compatible with legacy Email-to-Case data.

Need help?

Stone Cobra

Roseville, CA, US

Stone Cobra offers Basic and Premium Levels of Support in addition to Managed Services. Support Details are available at <a href="http://www.stonecobra.com/services/support/">http://www.stonecobra.com/services/support/</a>.

Support Phone800-465-9699
Other ResourcesEmailTerms & Conditions