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High Volume Case Responder
rapid response email, email response management, email high volume
- Business Need
- Agent Productivity
Give your customer support center the tools it needs for fast and effective responses to high volumes of cases submitted through emails, web forms and customer portals. Get the application designed to give you high efficiency and high quality responses!
Highlights
<b>Utilize the template and snippet libraries:</b> quickly reply to customer support emails and case submissions
<b>Deep Knowledge Integration:</b> drag and drop KB article links into the body of the response or drop them as an auto-generated PDF attachment
<b>Improve your metrics:</b> for customer satisfaction (C-Sat), first contact resolution (FCR), average case resolution time (MTTR), self-service success rate, and agent onboarding time-to-proficiency
Provider Details
Stone Cobra
Roseville, CA, US
Since 2001, Stone Cobra has been making a mark on the Service & Support industry as a technology innovator and best practice leader, developing software products and services that transform and optimize. Our characteristic approach has shaped industry up-and-comers along with Fortune 500 and Global 1000 companies across industries such as Financial, Automotive, High-Tech, Insurance, Health Care, Retail, Manufacturing, and Government. Stone Cobra’s contributions to the Service & Support community have made Stone Cobra a recognized expert in Knowledge Management KM, Knowledge Centered Support KCS, Customer Relationship Management CRM, ITIL Incident and Problem Management, and Enterprise Search. Our solutions consistently prove to be the critical success factor in determining long-term business results. Stone Cobra has strategically partnered with the foremost industry experts such as DB Kay & Associates for KCS, Kepner-Tregoe for ITIL recommended methodologies (KT), and as an Expert Alliance Partner with the SSPA. Stone Cobra has the uniquely qualified position to provide best-in-class software products and technology solutions to Service & Support Call Centers.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
You asked for it, we listened! We now offer perpetual licensing. $50,000 minimum order (under 50 seats); over 50 seats, please contact Stone Cobra for pricing details and to get a demo of the full feature set offered in this application.
Default Plan
$50,000 USD/company/one-time payment
Lowest Starting Price