Autofy: QuickBooks Integration For Salesforce and More

Post Implementation Support is FANTASTIC!

Like any software conversion, there will be glitches, and when they occur, we get support on the line and things are fixed same day. They really know what they are doing, and go out of their way to explain the mapping process so we can avoid future snafu's. I would highly recommend Autofy and their team of experts.

Autofy Support Team

The support staff within Autofy are fantastic! They are extremely responsive and stop at nothing until you are satisfied. I am happy my company has found them to help with our Quickbooks/Salesforce sync integration. I highly recommend this company.

Best Integration I've Used on Salesforce

It has been a pleasure working with the people from Propelware. Price is extremely fair for what the software does. I couldn't live without this integration. Saves me 100's of hours every year from having to duplicate data from Quickbooks to Salesforce. Great people, great product. Would give them 10 stars if I could.

Attractive, but don't be fooled

We tried this for a mission critical integration of SF to QB based on a SF partner recommendation. BIG mistake. Cost us many times the price to recover and go with another solution. If you need a customized, mission critical integration solution for SF to QB desktop, DO NOT use Autofy. It is at best a beta-test release level, and really, not even that far. Half-baked with dismal user interface, practically non-existent customization and controls over syncing parameters, and error diagnostics that are a joke ( basically it tells you that it broke, then you email support and wait 3/4 of a day to find out why.) It is unbelievable that such an immature application would market itself as reliable. The whole application design limited--they store the SF to QB id mapping on their own server tables rather than in QB and SF themselves. The result? Very easy to get out of sync, numerous "can't find" errors, and much wasted time. Tech savvy users have NO access or control over this aspect. Compared to competitors, there is ZERO ability to transform data before sending it on to QB. In dbSync, I can write an entire JavaScript function to format data for QB. With Autofy, you have to pay them. The QB desktop depends on a local app running on your system. It crashes 1 to 3 times a day. We had to watch it like a hawk to ensure the sync was working. The web interface is clean, but rudimentary. the local "agent" interface breaks and the time stamps unintelligible: some are local, some try to be UTC, and others are in the island of Fiji time zone! The support is slow, by email and only central day time. We had management involved as well, but they have a general defensive attitude and continually minimized problems or said expectations were too high. They are a very small company with over-stretched resources. Find a more solid business partner if you have to depend on an integration. Don’t spend any more time considering this app if your need is other than t

Good Product

The product is good once you get through the initial set up. The support is slow to get back to you, but once you start making progress, things seem to move along quickly. Brittany has been very helpful, and their team has helped make our project successful

Great Support System

Brittany from the support team was quick to respond and ready to help with some minor glitches we had while synchronizing into our accounting system. Great customer and support team! Thank you! Priscilla Jimenez DW Controller

Great solution for us

Autofy works great for our company, we use it to integrate everything with QuickBooks. We’ve been really happy with it and pleased that we were able to create a really good custom solution. Their support is timely and very helpful.

Salesforce - Autofy integration

The support is great. Quick responses. Helpful information. And we can continually count on them time and time again to provide the support we need to keep product orders flowing. They have been a pleasure to work with thus far.

Didn't Work For our NPSP Setup

We worked with the Autofy team for 4 months but could not get the sync between SF and QBO working with our standard NPSP setup (to Household Accounts and Opportunities). Support is good when Brittany is around - she contacted us almost daily, but once she's on vacation or out, there is basically no support. They were gracious enough to refund our fees.

Good product and support

Initial configuration was efficient but agent needs to function as a service vs a constant login. Support was initially lacking but they seem to have stepped up their game. Worked through some sync issues and vague errors. Still working with support on additional functionality such as reporting and monitoring. Seems like a great little company that is trying hard to meet their customer's needs.