OpenText Cloudally Backup - Salesforce.com

Simple backup tool but full restores fail most of the time

First of all, CloudAlly allows easy backups of data and metadata of your organization. 1. Simple and user friendly interface 2. In a few clicks your backup is scheduled 3. CloudAlly has never reported a backup failure 4. CloudAlly is supposed to have a quick and simple restore process 5. Support is quite responsive on the chat However, there has been several issues since we tried doing restores during disaster recovery scenarios in our organization : 1. Not all data and metadata are restored during a full restore. You don't know what's gone wrong until you go through all the csv reports generated (163 in our case for metadata) 2. The full restore failed completely when we did the restore test the 2nd time and 3rd times - support took a few weeks to diagnose and fix the issue the 2nd time but was unable to fix the issue the 3rd time (at this time I'm still waiting for a response) 3. Obtaining regular feedbacks on the fix progress from support has been a lengthy and laborious process To conclude: A full restore of a CloudAlly backup is a very complex operation and cannot be done solely and simply by the admin. Expert consultants/developers who understand the data structure and metadata of the organization need to be involved to troubleshoot each "error" and fix these before doing a backup.

This works natively only for Enterprise Edition and up

Careful - Despite what the description says, this does not work out of the box with anything less than Enterprise Edition. In order to use it for Professional Edition you have to purchase API access which is $300/yr/user. So the cost is substantially greater than that shown for CloudAlly itself.

CloudAlly delivers

We evaluated three different products for SF data backup ... and CloudAlly won out. 1) They were the most cost effective of those evaluated 2) They provided the BEST demo of those evaluated 3) They were quick to respond to our numerous questions 4) They provided a trial period, and transitioning to purchase couldn't have been any easier Since selecting CloudAlly, we have implemented (easy), scheduled daily backups (easy) and receive automated notification of success of each back up (we haven't had a failure yet)! We also manually run a comparison on Friday's so that, as an admin, I can look at the details of any changes made from the prior week. This is an extremely valuable part of the tool in my opinion. Thankfully, we haven't had to restore anything, but based on my experience with their support team, this will be easy as well! Leslie Dickinson Astadia, Inc.

Cloudally, seamless backup

Great product, couldn't be more simple and powerful. Does what we need it to do. Cass Shapiro

Very efficient and easy to use, highly recommended.

We looked around for a Cloud-based backup system for our Salesforce system, we decided on CloudAlly based on price and also the flexibility of the product i.e. being able to take daily backups out of CloudAlly if required. It has ran efficiently everytime and never missed a backup and I always get the notification email. I woulld reccommend CloudAlly to anyone looking for a well-pric cloud backup system.

Highly Recommended

After discovering that native functionality for backups in Salesforce was cumbersome, time consuming, and error prone we looked for a Data Backup solution. We are very happy with our choice to use CloudAlly as our data backup solution. Set up was extremely intuitive and once complete, required no further actions from the user, unless you are looking to restore data. It also pulls the metadata which is critical for truly recreating a past state in SFDC. Unlimited data coupled with automated Daily Backups using Amazon S3 servers provides us with peace of mind. In addition, the pricing is extremely enticing and nicely compliments an already excellent product. Highly recommended for those who are in need of a data backup solution.

A useful admin tool

A bit surprised that automatic daily backup of the data is not a built in feature in sfc massive platform, we chose CloudAlly service and found it time saving, secure and with super attractive pricing plan.

Essential and Cost Effective

I've been using CloudAlly for several months now. It's simple to use and when I had to do an emergancy data restore, all the data was there and I was able to restore it quickly. Neat!!!

Excellent product

Excellent product, very easy to use, with a few clicks I could set up my backup and not worry about it. It has great support and Avi is always around to answer my questions.

Affordable solution for a daily backup of your Organization

Easy to track and manage multiple SF Organizations (also can be used to backup a Google Apps account). Restore procedure is simple and effortless, once it's done you're notified by email. Straight forward UI. Great overall UX. Every Org should have a daily backup, I recommend CloudAlly!