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Knowledge Centered Support
KCS, Resolve Faster, Knowledge-Empowered Case, social support
- Business Need
- Customer Service
Choosing the right technology to enable KCS practices can shorten your time-to-benefit and dramatically increase your savings. Stone Cobra’s deep integration of KCS goes beyond other products to give you the advantage!
Highlights
<b>Relevant knowledge articles</b> are automatically searched when a case is viewed.
<b> Seamless integration</b> within the case management flow makes the capturing and creation of knowledge a natural process.
<b>Real-Time Coaching and Assessments</b> ensures closed-loop feedback.
Provider Details
Stone Cobra
Roseville, CA, US
Since 2001, Stone Cobra has been making a mark on the Service & Support industry as a technology innovator and best practice leader, developing software products and services that transform and optimize. Our characteristic approach has shaped industry up-and-comers along with Fortune 500 and Global 1000 companies across industries such as Financial, Automotive, High-Tech, Insurance, Health Care, Retail, Manufacturing, and Government. Stone Cobra’s contributions to the Service & Support community have made Stone Cobra a recognized expert in Knowledge Management KM, Knowledge Centered Support KCS, Customer Relationship Management CRM, ITIL Incident and Problem Management, and Enterprise Search. Our solutions consistently prove to be the critical success factor in determining long-term business results. Stone Cobra has strategically partnered with the foremost industry experts such as DB Kay & Associates for KCS, Kepner-Tregoe for ITIL recommended methodologies (KT), and as an Expert Alliance Partner with the SSPA. Stone Cobra has the uniquely qualified position to provide best-in-class software products and technology solutions to Service & Support Call Centers.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
You asked for it, we listened! We now offer perpetual licensing. $50,000 minimum order (under 50 seats); over 50 seats, please contact Stone Cobra for pricing details and to get a demo of the full feature set offered in this application.
Default Plan
$50,000 USD/company/one-time payment
Lowest Starting Price