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Knowledge Centered Support

By Stone Cobra

KCS, Resolve Faster, Knowledge-Empowered Case, social support

No Ratings

Starting at $50,000 USD/company/one-time payment

Discounts available for nonprofits

Pricing Details

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Business Need: Customer Service

More Details

Choosing the right technology to enable KCS practices can shorten your time-to-benefit and dramatically increase your savings. Stone Cobra’s deep integration of KCS goes beyond other products to give you the advantage!

Compatibility

Salesforce Editions: Enterprise
Unlimited

Additional Requirements

Native-built app for Service Cloud 2 Console with Salesforce Knowledge deeply integrated, requiring: * Salesforce Knowledge enabled * Service Cloud 2 Console enabled ** Optionally, configure the app to run without the above stated requirements.

App Details

Version: Resolve Faster: Leverage Relevant Information/Resolve Faster: Leverage Relevant Information 1.1.0
Listed On: 07/25/2011
Latest Release: 03/03/2022

Supported Features Native App Built exclusively on the Salesforce Platform, ensuring reliability and performance. No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: Native App
No Limits
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

1.1.0

Last Reviewed Date

02/03/2011

Additional Details

Harness Knowledge to get More from Your Support Center! Auto-Search Relevant knowledge articles are automatically searched when a case is viewed. Updating information on the case continues to refine the knowledge suggestions. Key words and codes in the case can be isolated to find targeted information. Effortless Knowledge Capture Enable support agents to author knowledge articles in the flow. Creating a new knowledge article is easy with the one-click action, transferring collected symptoms, causes, solutions and keywords into your article templates. Make it easy for agents to quickly publish answers to new issues to maximize KCSSM case deflection. Coaching and Assessments Ensure the success of your KCS program with built-in coaching and assessments that enable a closed-loop feedback process, encouraging continuous improvement. KCS was developed by and is a service mark of the Consortium for Service Innovation, www.serviceinnovation.org

Need help?

Stone Cobra

Roseville, CA, US

Stone Cobra offers Basic and Premium Levels of Support in addition to Managed Services. Support Details are available at <a href="http://www.stonecobra.com/services/support/">http://www.stonecobra.com/services/support/</a>.

Support Phone800-465-9699

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