Knowledge Centered Support

Since 2001, Stone Cobra has been making a mark on the Service & Support industry as a technology innovator and best practice leader, developing software products and services that transform and optimize. Our characteristic approach has shaped industry up-and-comers along with Fortune 500 and Global 1000 companies across industries such as Financial, Automotive, High-Tech, Insurance, Health Care, Retail, Manufacturing, and Government. Stone Cobra’s contributions to the Service & Support community have made Stone Cobra a recognized expert in Knowledge Management KM, Knowledge Centered Support KCS, Customer Relationship Management CRM, ITIL Incident and Problem Management, and Enterprise Search. Our solutions consistently prove to be the critical success factor in determining long-term business results. Stone Cobra has strategically partnered with the foremost industry experts such as DB Kay & Associates for KCS, Kepner-Tregoe for ITIL recommended methodologies (KT), and as an Expert Alliance Partner with the SSPA. Stone Cobra has the uniquely qualified position to provide best-in-class software products and technology solutions to Service & Support Call Centers.