PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

Customizable solution to unite our organization

Our organization has been using PatronManager for 7 years, and we really appreciate this CRM. My favorite aspect is certainly how customizable everything is – If I want to collect a specific piece of data, I can. If I need to report out information, I can build multiple different styles of reports and/or dashboards to present the information. The help articles are fantastic and the community of other orgs using PM is also a great resource and support whenever I have questions as well. The occasional times we do need to reach out, the support team is very quick to respond and assist. Our users also find PatronManager easy to navigate and learn, especially those who are more familiar with technology. We’ve been able to use PatronManager as our “one source of truth” for multiple teams – ticketing, fundraising, and education. Beyond that, there are even more teams who benefit from our organization’s use of PatronManager including marketing, events management, and finance. This CRM has provided us the ability to have all information about engagement with our customers held in one location which has been a real game-changer. Overall, I definitely recommend this CRM!

Positive Experience with PatronManager!

Our organization has worked with Patron since 2014 and we have been consistently pleased with the results! The seamless integration of the BO capabilities with the fundraising tracking has created real opportunities for our group and allowed us the flexibility and ease to look at our donors, ticket buyers, and community members in myriad ways. The webinars and customer support have been great and have given us the skills and confidence to manage our database and customize it to meet our needs. PatronManager and its super-knowledgeable and friendly staff has been exemplary partners over the years. Highly recommend!

Fantastic solution for our nonprofit PAC

I arrived at my current org just after they made the switch from another CRM to Patronmanager. It's easy to learn as an end user, and there are countless customization options. They have a comprehensive Help section with informative, easy to understand articles, and the Patronmanager staff is responsive (and fun!) if there's something we can't quite figure out. They also have regular webinars and opportunities for continuing education - I learned Salesforce by learning Patronmanager and becoming a Patronmanager Certified Admin. It's beyond convenient to have our ticketing, fundraising, show budgets and marketing campaigns all existing in the same place - it really helps us get a full picture of our audience and the ways they're interacting with us. I honestly love this solution and highly recommend it.

Great for integrating different departments

Patronmanager really allows you to step up the connections between departments so ticketing, development, production and admin can all work together and communicate smoothly! Great staff and support!

Puts client and patron success first

We've been using PatronManager for years now, and throughout that time they've continually supported us and evolved with the times. They are constantly striving to make their system the best version it can be for both clients and patrons alike, and with that comes clear communications and extremely detailed training articles. The training isn't just at the administrator level either, any user can brush up on their skills. They offer their own solutions for ticketing but can also work with you to link to whatever custom platforms you've developed to fit your organization. All in all, they feel like the very knowledgeable and accessible department located just down the hall which is very much appreciated!

Great for arts organizations

After using a variety of CRM platforms, Patron Manager stands out as the most effective. We can manage both donor and ticket data seamlessly, and the integrations with other platforms like Classy, MailChimp, and iWave make this a robust software with incredible power. The people at PatronManager are always accessible, support is consistent, and the onboarding and training programs make it easy to train up staff and bring on new hires. One of my favorite aspects of PatronManager is the reporting function, which is intuitive and easily customized to get the data you need and leverage it into reports for marketing, fundraising, or research into program efficacy. I recommend PatronManager to all my nonprofit arts colleagues!

Our love of Patron Manager

Jet City Improv has been using Patron Manager for over a decade. We wouldn't have stayed so long if it weren't the very best theater management solution on the market. I promise you that!! Their solution has vastly improved our customer ticketing and tracking over the last 11 years... it has grown with us / helped us grow. And even during COVID as our theater almost lost all footing, they remained flexible with us and continued as a solid service foundation to help us survive. Their sales and support staff have always gone above and beyond to ensure our success (thank you Elise! and team!). Patron Manager is not just a technology we use, they are a partner we are grateful to be aligned with.

Best Ticketing, Subscription, Membership and CRM, Advancement system out there!

We've been using since 2015, and we couldn't be happier, and believe me we've checked out the competition. We've used Blackbaud in the past. Ugh!) we recently did a re-evaluation since we've expanded beyond the museum, theatre, art school we had back in 2015 and NOTHING came close to this program. One of our users came from a Tessitura environment but thinks Patron Manger is better. Now, we've expanded to include ticketing for other departments at the college. They love how easy it is to use, how great the help tools and training tools are for new and experience users. Also, our ITS department likes how secure it is, and we can easily stay PCI Compliant. With Patron Manager we don't have to give up any aspect of the functionality we need. It is customizable, flexible, and responsive we don't need to have all those annoying work arounds we had to use in the past! And the Dev team is great too, team pivoted quickly during the pandemic and came up with great solution for digital programming which helped us get through the period when we had to close our doors because of the pandemic and they keep making improvements and are very responsive overall.

CRM, Ticketing, Fund Raising, and Reporting to the Nth Degree

2021-2022 is our ninth season with Patron Manager, and what a good decision we made nearly a decade ago. So good, that we just signed on for another five year term. Yep, it's that great. The CRM is smooth, fast, agile and can be customized beyond belief. The ticketing module is excellent, with memberships, subscriptions, multiple sales interfaces, total mobile design, reserved seat maps that are so slick, and ease of use in the Box Office and for the buyer. PCI compliance is bullet proof because the system runs on Salesforce and BlueFin is the PCI encryption partner and works direct with the acquiring bank. The P2PE encryption sets the industry standard with Salesforce. The Fund Raising module is also deep, rich, and easy to use. But then, the true beauty is the AI reporting, search functions, custom queries, and more. The entire interface is clickable hot, jumping between data points and tables to bring to the surface every answer you are researching. I am still amazed with the CRM snapshots. The Support team is great, solving problems in advance as well as when they pop up...which is rare with all the included updates from PM and Salesforce. We run the entire university Box Office on PM and the amount of data we can work through in a few minutes to glean new insight into buyer behavior is just amazing. There are slicker systems on the market, but they are paper thin. There are one or two systems with lots of fields in the CRM, but most of those are old and fragile. If you are looking for a high end system with every bell and whistle, super modern software platform, and strong support team, Patron Manager is the one.

PatronManager puts the power in the clients' hands

Yes, you could go with the ticketing companies that have a few reports built for you and all the basic CRM fields. Why settle for basic? PatronManager gives you FAR more options than their competitors! Whether you are a Director, Box Office Manager, or Fundraising, you will be able to build a report that fits your needs. Ticket sales are seamless and rich. There is an endless array of data that can help you build a strong marketing campaign or fundraising gala. The team members at PM are amazing because they know their stuff. If you don't want to read through the wonderful step-by-step resources, they are willing to help. Although, I find the step-by-step guides a great resource and I gain new skills continuously with both PatronManager and Salesforce.