Complaints Pro for All Industries

Process Changes Culture

Introducing Complaints Pro across multiple sites and brands has given us the ability to capture our customers voice in a single place, in a consistent manner and has changed the culture of non customer facing management in the manner in which they respond to a customers complaint. No longer do we question, is this really a big issue, is it fact or fiction, because with Complaints Pro we have full visibility of which brand, or function is causing our customers the most pain, FACT.

Sharon Shuttleworth - Providing excellant customer support

Our team uses Complaints Pro when dealing with our members complaints. Its a great system to use enabling us to enter all our required data with reporting that our whole company can use. The support staff are great to deal with - nothing is a problem - love using the system.

Helping deliver legendary service

We use Complaints Pro to manage around 20,000 pieces of customer feedback each year. The system is agile and supports us as we adapt and change. We can add and remove fields, update classifications, create and delete users quickly and easily. The reporting is fully customisable and user friendly empowering us to slice and dice the data to identify opportunities for service improvement. The licence options are light and flexible making it easy for us to contract or expand as we engage more parts of our business in managing customer feedback. The support staff are responsive and really understand the consumer affairs industry. They care as much as we do about getting quality outcomes. I've worked with customer feedback systems in utilities, finance, tourism and with an Ombudmsan, and L O V E Complaints Pro. I will take it with me wherever I go in consumer affairs.