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Complaints Pro for All Industries
Complaints, Quality and Compliance Software
Overview
Your customer-centric, cloud Complaints, Quality & Compliance management software that helps you handle every customer complaint timely and efficiently, as well as aggregate customer insights empowering you to improve your products, services and processes
Streamlined Communication Management Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.
Case Management Streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as: - Role based privileges - Evidence management - Evidence Timeline
Analytics and Reports Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox
Workload Tracking Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views
Intuitive Information Capture Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints. Also, clever features like 'email drag and drop from outlook directly into a case file' allow you to gather evidence with ease
You can: - Respond quickly to every customer complaint - Uncover customer insights from complaints - Unleash your organization's continuous improvement - Find and fix root causes quickly With Complaints Pro you will be able to listen to what your customers are saying through social media, respond efficiently through professional complaints management and with QA alarms and quality assurance modules, find and fix root causes quicker than ever before. It’s tools and features help you: - Centralize complaints management - Avoid time consuming duplication and rekeying of information - Decrease response times for both consumers and internal staff - Keep your reputation spot-less - Use reports and dashboards to measure results - Grow your company from insights gathered from complaints and recommendations Don’t settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.
Categories
- Business Needs
- Customer ServiceCollaboration
- Industries
- Consumer Goods
- Personas
- AdministratorBusiness Operations ManagerExecutive
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsSalesforce ShieldManaged PackageLightning App BuilderSalesforce Mobile