Changi | Salesforce Platinum Consulting Partner in the Middle East

Changi has supported us in enhancing our Salesforce by including more functionalities to it. They have invested their time to understand our existing setup and helped us devise a project plan for the required enhancements based on their dept knowledge on Salesforce.

Understanding our environment and providing accurate solutions helped us complete the project successfully

We hired Changi Consulting to enhance and tailor our Sales Cloud to fit the business needs of our eight teams. Changi was engaged in the creation of new objects, setting up rules and re-thinking the navigation. Changi's team provided a user training for the organization as well as an admin training to make sure we are empowered to independently manage our cloud.

The Changi team were proposed by our Salesforce rep based upon our budget and scope of work. From the initial meeting to delivery the Changi team remained project focused and available to use with weekly updates and progress meetings. On the 'go live' of the project we encountered implementation problems and I congratulate the Changi team on their response and actions taken to remedying our concerns quickly, diligently and professionally. I also commend the Changi team on quickly being able to adapt and learn two new products that we wished to implement within our project (Breadwinner and Conga) although they had limited experience with these products previously they effectively engaged with the relevant product teams and implemented within our project including custom code quickly and successfully. Overall I am very impressed by the Changi team for their performance and response to this project especially given our initial problems. Their reaction to both the successful and problematic elements was handled professionally, timely and diligently. I am also to pleased to report that the project was deleivered excattly on budget although more time was needed to get the full 'Go Live' version of our salesforce. I am planning to engage further with the Changi team for a phase 2 implementation of the wider features and automation setup that are available within the behemoth that is Salesforce. Prior to implementing Salesforce I was often scare mongered by others who had tried the 'out of the box' version of Salesforce, which was not suitable for our business. Due to the engagement of Changi this has not been encountered and we now have a system that I am porud of and that to date, after a Month of using, is very capable and suitable for our fast growing and diverse business.

Overall experience was very good. They were on time for each delivery of the project. Scoping of the project was handled very professionally. We were updated about the progress of the project every week. I have found Changi consulting very proactive in each area of the project implementation.

Changi Team went more than the extra mile with us and still.

experience was very good and the team was very helpful and cooperative

Excellent project management and timely follows ensured the deliverables were on time both from the client and partner side. Periodic follow ups by the partner senior management and inputs on how the platform can help the client was valuable in this engagement.

Over the past two and half years, Changi has been a true efficient partner to us. Creative, resourceful and delivered on time.

It would be best to compartmentalize the requirements/needs envisioned from Salesforce, communicate clearly to the partner and allow them to canvas thoroughly the business process and give them the scope to suggest the correct process re-engineering and best way to deliver the project in stages.