Nuage Group: Monthly Salesforce Support, Implementations, & Custom Projects

NUAGE has been ready to respond, addressing our requests and making widgets to help our organization.

We had a challenge with an external facing component of our timesheet/expense process that was not functioning properly, causing downstream payroll/billing issues that could be detrimental to our business relationships. Nuage was not only able to ensure the originally intended functionality was shored up but also added features we did not think we could have. This greatly improved our external customer experience, as well as the experience of our internal representatives, reducing our payroll and billing issues greatly.

I am very happy with our partner. She helps me with all my problems and helps make great solutions.

I was thoroughly impressed with their expertise and professionalism. From the initial consultation to the final deliverables, their team was highly communicative, efficient, and attentive to our needs. Despite some unforeseen challenges, the team was able to complete the project within the agreed-upon timeframe and budget, without compromising on the quality of their work. What impressed me the most was their attention to detail and willingness to go above and beyond to ensure our satisfaction. They were receptive to feedback, provided timely updates on the project's progress, and made sure to address any concerns we had along the way. I look forward continuing our work with them.

The project team was very helpful in taking our business requirements and translating them into what we needed to do in Salesforce to make the project successful. They also made recommendations we had not thought of to make sure we had good adoption of the solution. The testing and training plan that the Nuage team managed also helped the Sales team with being prepared once we rolled out the new features. So far the feedback on the enhancements was very positive and we have seen a lot more sales activity within Salesforce since the deployment.

Superior Delivery and Results

Nuage Group took the time to understand our business and strategic objectives in order to help build a solution that was key to managing our operations and customer service delivery. The Salesforce solution was so impactful that it became a key part of our sales cycle to highlight our operational and technology capabilities to our prospective customers. We have to compete with organizations that have significantly more capital and resources and we were able to demonstrate better systems and reporting capabilities through what we developed with Nuage Group on the Salesforce platform. Nuage Group's business experience and creativity in leveraging the Salesforce platform helped us win new deals and accelerate the growth of our business. ####-Cathy Vann, Principal - Asset Revitalization Solutions - Austin, Texas