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GoLocal - Multi Time Zone Bliss
Reach your customers and prospects when the time is right
- Business Need
- Productivity
GoLocal helps your team keep in touch with leads and contacts located in remote states and even countries, with a set of tools that make local time differences a non-issue when creating tasks, planning calls, and scheduling events
Highlights
See the location and the current local time on Leads, Contacts, and Accounts; the related contact's or lead's location and local time on Opportunities, Cases, and Tasks; and your party's local start and end times on Events<br/><br/>
Effectively plan your day with GoLocal's Agenda and Hit-List tabs when you need to contact multiple leads and contacts nationwide or around the world<br/><br/>
Schedule calls, meeting, and other events at a time that works both for you and for your leads and contacts, using GoLocal's multi time zone event scheduler
Provider Details
CronSights
New York, NY, USA
CronSights is the premier provider of handle time metrics and insights that help customer support leaders understand agent and contact center performance in Service Cloud environments. Leveraging deep Salesforce and Force.com experience across hundreds of successful deployments, CronSights solutions deliver accurate real-time measurements, reporting, and dashboards that organizations use to gain deep understandings into their support operations. Customers using CronSights are able to improve support responsiveness, balance agent resources, manage teams across shifts and locations, and objectively evaluate their support workflows and procedures. Founded in 2007, CronSights solutions are in use by hundreds of Service Cloud customers worldwide ranging from global software companies to smaller manufacturers and service organizations. Whether using the metrics to monitor agent behavior, identify bottlenecks in support workflows, manage service levels, or establish benchmarks for KPI’s, CronSights solutions are key to matching world-class support with operational excellence.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Plan 1
$2.5 USD/user/month
Plan 2
$24 USD/user/year