Cirrus Insight for Gmail

A Lesson in How Not to Treat Loyal Customers

I was a Cirrus Insight fan for years. Loved how seamlessly it worked with Gmail and Salesforce. It did exactly what I needed it to do—until I didn’t need it anymore. A couple of months ago, I switched off Gmail. That meant no more need for Cirrus Insight. Simple, right? Except canceling wasn’t simple. There was no clear “cancel” button when I logged in. Thinking I was clever, I deactivated all my users, assuming that would stop the subscription. Fast forward: I get an email about my upcoming renewal. I reply to cancel. Their response? “Sure, we’ll cancel—for next year.” Apparently, their terms require 30 days’ notice to cancel, and I was three weeks from renewal. So, I’m now stuck paying $684 for a service I can’t even use… through December 2025. 30 days’ notice for a SaaS subscription? That’s ridiculous. It’s not like I’m canceling a wedding venue. To top it off, no effort to help a longtime customer. No “Hey, let’s figure this out.” Just “It’s in the terms.” Cirrus Insight, here’s some free advice: Make canceling easy. Show some flexibility. Treat loyal customers like people, not dollar signs. Because right now? You’re a great example of how not to do customer service.

Unresponsive Support and Disorganized Interface

Unresponsive Support and Disorganized Interface I had high hopes for Cirrus Insight, but my experience has been disappointing. The app, designed to streamline workflow and integrate with Salesforce and Gmail, is marred by critical issues. The support and sales teams are unresponsive and disorganized. My inquiries often received delayed responses or no reply at all, making it frustrating to resolve issues. When the team did respond, their assistance was unhelpful and inconsistent, reflecting a lack of internal coordination. The product itself is equally problematic. The user interface is cluttered and unintuitive, making navigation difficult. Essential functions are buried under multiple layers of menus, and the overall design lacks coherence. In summary, Cirrus Insight has been a disappointing experience due to an unresponsive and disorganized support team, combined with a disorganized and buggy product. I cannot recommend this app to anyone seeking a reliable and efficient workflow integration tool. Save yourself the frustration and look elsewhere.

Can always count on their Customer Service team!

Our company has been using Cirrus for 2 years now and it's been a great experience. As with most things, issues can arise but it's so comforting to know that I can chat with their team and get help and answers to my questions immediately. Our company recently switched from Gsuite tenant to Microsoft and they were very helpful with the transition.

Was Once A Good Company and Product

Had used this product back when the founder was still with the company. Had a need arise at another company of mine so went ahead and purchased the product. We were disappointed that it couldn't do what we were looking for. Asked for a refund 2 days after purchasing and was told sorry company policy. Well if that is your policy it's a bad one. Remember a time were this company put their customers first.

Must have tool for Communication Team

Our organisation has been using Cirrus since 2012. Syncing Gmail to custom objects in Salesforce allows our sales team to have visibility across the entire team and access to communication history with each client. This enables us to communicate with integrity with all clients and effectively respond to the questions and information they require.

Not lightening ready. And will totally disregard loyal customers.

And when you report a bug for a standard function that's not working, they call it an enhancement to avoid providing credit or having to take immediate action. The personal scheduling page calendar (standard feature) will not sync recurring lighting events. On this page and their website, it says this app is lightning-ready. It is not. A manager totally disregards our issue and my complaint. We have been loyal customers for years. Not cool Cirrus, not cool. Update: The manager sends me a screenshot of the fine print in their terms of service. "The use of our service is at your sole risk." and "as is basis" and "we make our best effort to support changes by google and salesforce." What a slap in the face after we have paid for licenses for years, many not even used. We will be taking a look at = Salesforce Inbox as the alternative option.

Keep Charging Our Credit Card

I cancelled this service because I now use the GMAIL integration but Cirrus keeps charging my credit card. I got a refund last year and they did it again this year. Beware.

Works great with Gmail to Salesforce Integration!

After struggling we free integration tools, I was excited to use Cirrus Insight. It's super easy for me to attach emails to the related contact and opportunity. I typically can do it 3 mouse clicks; it's so easy! It has a nice right hand column display that allows me to see my Salesforce information from within my GMail Inbox folder. It has saved me a lot of time and makes it easy for me to sync the important info back into Salesforce quickly.

Saves hours a week! Feature rich far beyond 'free' tools

Cirrus Insight is the assistant everyone needs, the calendar scheduling is amazing - saving tons of time and self-service for those I need to meet with. We also use it to drive meetings at events with the custom calendars feature. CRM's are also only as good as the data inside - team members are at least twice as active entering and maintaining contacts in the system. Lastly, the email read-receipt functionality is wonderful for monitoring responses to critical emails. Support has always been very quick to respond. The only thing I would ask them to improve is the mobile app experience. It is a bit limited and had some bugs in the past and I have not used it as much as I wanted to. I will check the latest version!

Works really well

This solution has seriously reduced the staff time it takes to log emails into Salesforce...we used to do it manually, which makes me want to cringe now. It is very user friendly and staff who have a difficult time picking up new tech are able to hit the ground running with this. I will say the downside is the cost, especially when there are free solutions for this that do much of the same things, though not all and not as smoothly. We don't use all of the functionality, but adding contacts, making template emails, and adding emails to SF have been made much easier with this solution.