CTI Data Connector for Salesforce - any PBX, Skype / MS-Teams, Amazon Connect - Mirage Computer Systems - AppExchange
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CTI Data Connector for Salesforce - any PBX, Skype / MS-Teams, Amazon Connect

By Mirage Computer Systems
CTI Data Connector for Salesforce - any PBX, Skype / MS-Teams, Amazon Connect
Activity in Lightning created by CTI Data Connector
Inbound call - Lightning - type in phone note
Select call result
Cloud Contact Center with Amazon Connect
Call History List
Missed calls or unsuccessful outbound calls are automatically logged
Create Follow-up task (Classic interface)
Log Presence State information like available for calls, break, Do not Disturb
Server based integration in a phone system (PBX)
TAPI (TSP) integration in a phone system (PBX)
Integrate using a handset like Yealink or Snom (works with any VOIP PBX)
Skype for Business integration
Integrate using a Softphone (works with any VOIP PBX)

$19.5 USD per user per month Volume discounts starting with 25 licenses No minimum order requirements 30 Day Free Trial with 50 users

Discounts available for nonprofits

Rating

(36)

Listed On

8/11/2011

Latest Release

8/7/2020

CATEGORIES

Telephony
Cloud PBX | CTI | Call Center | Dialer | Teams | Telephony | Omni-Channel

Integrates in Sales / Service Cloud - Lightning / Classic. Works with any PBX (on-premise/ cloud) or Skype for Business / Microsoft Teams (coming soon). ####Outgoing and incoming calls with call tracking, case creation, follow-up task and call history.

$19.5 USD per user per month Volume discounts starting with 25 licenses No minimum order requirements 30 Day Free Trial with 50 users

Discounts available for nonprofits