CTI Data Connector for Salesforce - any PBX | MS-Teams | Amazon Connect - Mirage Computer Systems - AppExchange
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CTI Data Connector for Salesforce - any PBX | MS-Teams | Amazon Connect

By Mirage Computer Systems
CTI Data Connector for Salesforce - any PBX | MS-Teams | Amazon Connect
Activity in Lightning created by CTI Data Connector
Inbound call - Lightning - type in phone note
Select call result
Microsoft Team - Cloud Contact Center
Amazon Connect - Cloud Contact Center
Cloud Contact Center with Amazon Connect
Call History List
Missed calls or unsuccessful outbound calls are automatically logged
Create Follow-up task (Classic interface)
Log Presence State information like available for calls, break, Do not Disturb
Server based integration in a phone system (PBX)
TAPI (TSP) integration in a phone system (PBX)
Integrate using a handset like Yealink or Snom (works with any VOIP PBX)
Skype for Business integration
Integrate using a Softphone (works with any VOIP PBX)

$19.5 USD per user per month Volume discounts starting with 25 licenses No minimum order requirements 30 Day Free Trial with 50 users

Discounts available for nonprofits

Rating

(38)

Latest Release

12/21/2020

CATEGORIES

Telephony
Cloud PBX | CTI | Call Center | Dialer | Teams | Telephony | Omni-Channel

Integrates in Sales / Service Cloud - Lightning / Classic. Works with any PBX (on-premise/ cloud) or Skype for Business / Microsoft Teams (coming soon). ####Outgoing and incoming calls with call tracking, case creation, follow-up task and call history.

$19.5 USD per user per month Volume discounts starting with 25 licenses No minimum order requirements 30 Day Free Trial with 50 users

Discounts available for nonprofits