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VirtuOz Intelligent Virtual Agent for Salesforce
Virtual agents for online marketing, sales, and support.
- Business Need
- Customer Service
VirtuOz Intelligent Virtual Agents provide a new channel for online marketing, sales, and support that ensures a high quality user experience while improving operational performance. IVAs are becoming the new standard for online customer interaction.
Highlights
Provide a self-service channel—accessible 24/7 on the Web, mobile devices, and social media at one-tenth the cost of human-assisted channels.
Engage, converse, respond, and listen to consumers to improve conversion rates, increase average order value, drive customer satisfaction and retention, and lower operating costs.
Integrate with Salesforce CRM and Service Cloud to deliver a personalized channel with automatic case creation to improve CSR productivity and deliver faster resolution of customer issues.
Provider Details
Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. The company's technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Nuance comprises the world's largest portfolio of speech and imaging products backed by the expertise of its professional services organization and a partner network that can create solutions for businesses and organizations around the globe. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.
Pricing Details
Annual subscription based on conversation volume. Subscription includes hosting, maintenance and monthly virtual agent optimization services for continuous virtual agent performance. Additional one-time set-up fees apply.