VirtuOz Intelligent Virtual Agent for Salesforce

Additional Details

Intelligent Virtual Agents (IVA) provide a new channel for online marketing, sales, and support, optimized for engaging today’s web-savvy consumer. Available on the Web, mobile devices, and social media, an IVA is a digital persona that emulates your best marketing, sales, and support professionals to provide convenient, timely, automated assistance for a high quality customer experience while lowering operating costs. VirtuOz for Salesforce allows you to: • Engage: Connect with consumers via the entry point that they prefer. • Converse: Rapidly and accurately identify consumer issues in a personalized, conversational style—powered by patent pending natural language processing. • Respond: Address consumer needs with an 80% or higher resolution rate. • Channel: When appropriate, direct consumers to the right human-assisted channel for 100% resolution. • Listen: Increase insight into consumer issues and behaviors and implement continuous improvements to content. • Measure: Monitor ROI and KPIs to improve the performance of your IVA as it takes on a broader mission and role in your CRM suite.