VirtuOz Intelligent Virtual Agent for Salesforce
Virtual agents for online marketing, sales, and support.
Overview
VirtuOz Intelligent Virtual Agents provide a new channel for online marketing, sales, and support that ensures a high quality user experience while improving operational performance. IVAs are becoming the new standard for online customer interaction.
Provide a self-service channel—accessible 24/7 on the Web, mobile devices, and social media at one-tenth the cost of human-assisted channels.
Engage, converse, respond, and listen to consumers to improve conversion rates, increase average order value, drive customer satisfaction and retention, and lower operating costs.
Integrate with Salesforce CRM and Service Cloud to deliver a personalized channel with automatic case creation to improve CSR productivity and deliver faster resolution of customer issues.
Intelligent Virtual Agents (IVA) provide a new channel for online marketing, sales, and support, optimized for engaging today’s web-savvy consumer. Available on the Web, mobile devices, and social media, an IVA is a digital persona that emulates your best marketing, sales, and support professionals to provide convenient, timely, automated assistance for a high quality customer experience while lowering operating costs. VirtuOz for Salesforce allows you to: • Engage: Connect with consumers via the entry point that they prefer. • Converse: Rapidly and accurately identify consumer issues in a personalized, conversational style—powered by patent pending natural language processing. • Respond: Address consumer needs with an 80% or higher resolution rate. • Channel: When appropriate, direct consumers to the right human-assisted channel for 100% resolution. • Listen: Increase insight into consumer issues and behaviors and implement continuous improvements to content. • Measure: Monitor ROI and KPIs to improve the performance of your IVA as it takes on a broader mission and role in your CRM suite.
Categories
- Business Needs
- Customer Service