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Soft-Concept | Voice AI, SAP.Media, Integration, Consulting, Development
Specialised in Voice AI, Media, and Customer Service
- Product Competencies
- Platform
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 9
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 33
SC Soft-Concept is a Consulting Partner with deep SAP integration skills and solid expertise in Customer Service and Conversational AI. Our company is based in Hamburg/Germany and working on an international basis.
Description
We provide consulting services on IT and business level, have a lot of experience around campaign management, marketing automation and customer service and offer a deep vertical expertise in the media, telecommunications and professional services industry. For the media industry we have a solid understanding of SAP M/AM and M/SD plus a toolbox of integration templates to get you started in no time. As certified Conversational AI experts we can help to bring your customer service to a new level - in all verticals
Highlights
Conversational AI integration with PARLOA for ServiceCloud
SAP Integration with InformaticaCloud, MuleSoft
Media, telecommunications and professional services industries - customer service in all verticals
Campaign management and marketing automation
Provider Details
SC Soft-Concept is a Salesforce.com Consulting Partner, who helps you to develop, deploy and integrate your Salesforce CRM with any other application or system to make the most out of your data. Our latest achievment is a seamless integration package with the leading Conversational AI vendor PARLOA. We provide consulting services on IT and business level, have a lot of experience around campaign management and marketing automation and offer a deep vertical expertise in the media, telecommunications and professional services industry, as well as Customer Service and Conversational AI expertise for all verticals. SC Soft Concept has just been awarded with "Salesforce Germany Implementation Partner of the year 2023".
Geographic Focus
Germany
Languages
English • German