crmStorm

After crmStorm helped us establish our Enquiry and Pipeline management systems on Salesforce, our next priority was to automate our contract creation process. This was a complex undertaking that required setting up detailed flight schedules, pre and post flight charges and managing cancellations. We do this with a staged series of wizards, which crmStorm has helped scope, build and deploy. It has led to a significant reduction in the time needed to manage our contracts and flights, and successfully paved the way for integrating our finance systems.

We had disparate datasets which we needed to combine into a single source of truth which leveraged the benefits of salesforce as a CRM. We worked with CRMStorm to create an API between our website content hosting platform and Salesforce using the contacts and accounts objects along with a number of custom objects. Together we were able to create a truly automated process leveraging existing business processes and data input without creating extra burden on operational teams. He understood the objectives entirely and was able to factor in a complex set of requirements from the outset. He stress tested the connection and the output and was communicative and quick to resolve any edge cases throughout the embedding phase. This initial project phase has been a complete success and we have a reliable and robust data stream. We are continuing to work together on the next phases of the project and I look forward to further augmenting the data and leveraging the potential we've created. CRMStorm's understanding of how to best fit data architecture to a set of business needs was indispensable in this project.

I wanted to write to say a huge thank you...

...to crmStorm for the recent migration of our ACT 2010 database onto our new Salesforce CRM System. As you know, due to the nature of our business (outsourced telemarketing) our database is absolutely critical. The safe transition of our ACT records across several databases was critical to our business continuity and client reassurance. Your patience, skill and thoughtfulness has been key to the success of this project. As has your initial briefing process and on-going support. We feel reassured that you are in the background to support us as we begin to demand more of the system, and look forward to working together in the future. We would not hesitate to recommend your company to our contacts.

crmStorm exceeded my expectations!

I was amazed to see what had started as a team conversation develop into a system that I did not believe was possible. They took everything on board and brought it to a reality. Our consultant kept me up to date with costings so I did not get any shocks or surprises on delivery of the product and the service.