Synaptic

Synaptic’s expertise in Agentforce is unmatched. In a rapidly evolving space, it was essential to have a partner at the forefront — one with deep knowledge of how to apply the tool effectively and the ability to guide us through our journey to transform customer support.

It's been an absolute pleasure working with Kayleigh our primary point of contact at Synaptic throughout our post go live ongoing engagement. They tailor their approach to meet our needs, whether we want to be hands off or move involved.

A highly professional team and an excellent overall experience. Their scoping and documentation were precise, delivery was on time, and they demonstrated great flexibility when requirements needed to be adapted.

Great job, very creative solutioning. Listened and reacted to my needs and helped us with our AI assessment of our org.

The entire team was very knowledgeable and skilled at asking the right questions of us - and listening to our answers - so we could explore innovative solutions appropriate for our needs.

Synaptic's solution architect, Brenna Hawley-Craig, went above and beyond to understand our business and help develop strategic and comprehensive solutions to improve how we operate. She has been a true collaborator and partner. Through the duration of the project, the Synaptic team brainstormed and problem-solved in a flexible manner that recognized and honored our organization's needs in its current state and as a younger company. They were dedicated to learning the nuances of our business and the project outcome is a reflection of their commitment to doing so.

Synaptic Advisors managed the engagement very skillfully and addressed our needs to our complete specifications. Their professional services team delivered an excellent personalized customer solution with a focus on customer satisfaction and quality.

We LOVE the team we work with at Salesforce, especially Jen Jackson. Absolutely the best. It is just such an expensive proposition for a nonprofit in a year where we missed our revenue budget.

Mike was an excellent asset to building out our salesforce. He was knowledgeable and helpful. He was always willing to hop on a quick call or give detailed instructions via email.

Excellent experience working with Synaptic. The project was extremely well managed. The technical team took the time to explain options and worked with us to create the best solution for our business.