b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Great tool and excellent partner!

The Bucher + Suter widget has empowered our agents with a powerful tool, ensuring prompt customer service for our clients. During a recent sales initiative using the auto dialer feature, Bucher + Suter provided excellent support in configuring the application. I look forward to continuing our successful partnership.

Seamless upgrade experiences from version 5.4 to 5.9

We recently upgraded our B&S connects version, and the transition was incredibly smooth, thanks to the highly supportive team at B&S.

Fantastic Technical Customer Service!

In my 7+ years experience working with B+S, anytime we've had any type of UCCX or call center difficulty (i.e. during a UCCX upgrade, etc.) the B+S technical support team have been responsive, friendly, and knowledgeable to resolve the matter swiftly. Getting and keeping the call center online is a company priority. We appreciate the great support/partner in helping achieve our company priority.

Seamless Integration, Superior Customer Engagement!

👍 What I Liked: Bucher + Suter delivers a remarkable integration, brilliantly connecting the Cisco Contact Center with Salesforce, ensuring smooth, efficient agent-customer interactions with real-time data at agents' fingertips! The omnichannel routing and unified customer views undoubtedly uplift the quality of service. 🚀 Improvements: While the integration is powerful, a more intuitive UI and additional customization options would elevate the user experience and allow further personalization to specific operational needs. 🌟 Recommendation: Absolutely! This integration is a solid choice for those seeking to bridge the gap between their contact center and CRM, enhancing both agent usability and customer experience. It's a strategic investment toward streamlined, insightful customer engagements!

Bucher + Suter is a great partner

For over 6 years, Bucher+Suter has provided the integration between Cisco Contact Center (UCCE) with our Salesforce CRM. Agents appreciate the ease of use because the user interface is embedded in Salesforce and allows them to handle customer interactions in a single window. Our IT department appreciates the support we get from the Bucher+Suter team.

Great Partnership with Bucher + Suter

The Bucher + Suter integration bridge to the Salesforce AppExchange from our Cisco environment was an instrumental tool in our CRM success. They have been a partner for us and not a vendor. The Salesforce AppExchange has been a strong tool for CSRs.

Amy is good supporting the product

We've been using this nice product for over a year. I want to mention that CSM Amy keeps good communication and follows up issues promptly and throughly.

Solid Calling Application

The Butcher and Suter Salesforce app is an excellent addition to any business that utilizes Salesforce for their daily operations. This app provides a wide range of features and tools that can streamline your sales processes and improve your overall efficiency. We use an intake team that does both inbound and outbound calls, and the app allows for easy switching between inbound availability and outbound work. One of the standout features of the Butcher and Suter app is its ability to integrate seamlessly with your existing Salesforce setup. This means that you won't have to worry about any compatibility issues or time-consuming setup processes. Instead, you can simply install the app and start using its powerful tools right away. Another great aspect of the Butcher and Suter app is its robust reporting capabilities. With this app, you can generate detailed reports on your sales performance, pipeline, and more. This can help you make more informed decisions about how to allocate resources, where to focus your efforts, and how to improve your sales processes over time. Overall, I would highly recommend the Butcher and Suter Salesforce app to any business that is looking to take their sales processes to the next level. With its user-friendly interface, powerful features, and seamless integration with Salesforce, this app is a must-have for any sales team that wants to stay competitive in today's fast-paced business world.

Great product!

I recently inherited this integration when I took over as a SFDC System Admin. I had no previous service side experience and the learning curve was steep. But, B+S has been very supportive as I've plodded forward. When I have questions, I receive a prompt response. We first started using this product in 2018 and our agents have found it easy to use, allowing them to support our customers in a timely, efficient manner. Follow Up January 2023 - We recently performed a phone server update and b+s could not have been more supportive. Our service specialist, Meron, stayed with us during our several day transition and provided excellent support.

Very stable connector product that is easy to manage

This is an excellent product that bridges the gap between Salesforce CRM and our Cisco Contact Center solutions. The product has been extremely stable and very easy to manage. I've been working with their B+S Connects for Salesforce product since 2019 and have not had any issues or support tickets during this timeframe. Version upgrades have been very easy to manage and seamless to our end users.