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b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

By Bucher + Suter

Omni-Channel CTI integration for Cisco Contact (CCE and CCX)

Starting at $35   USD/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Agent Productivity
Telephony
Admin & Developer Tools
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Financial Services Cloud
Health Cloud
Government Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Cisco Contact Center: CCE or PCCE with Cisco Finesse 11.6 or later CCX 11.0 with Cisco Finesse or later Browsers: Google Chrome Mozilla Firefox Microsoft Edge Salesforce Classic Console and Lightning

App Details

Version
Connects for Cisco Contact Center/6.0 6.0.0
Listed On
06/22/2012
Latest Release
04/28/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
5.15.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/30/2025

Additional Details

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Need help?

Bucher + Suter

Worblaufen, Switzerland | Denver, CO, USA

The b+s Customer Support Center (CSC) offers 24x7 case management and escalation support. CSC engineers have expertise in a wide range of contact center technologies including reporting, universal queuing, skills based routing, IVR, CTI and WFM.

Support Phone+1-800-917-9060
Other ResourcesEmailTerms & Conditions