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b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Omni-Channel CTI integration for Cisco Contact (CCE and CCX)

Overview

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

See How b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement Works

Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.
Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”
Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.
Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.
Salesforce Sales Engagement (formerly High Velocity Sales) ready.
Cisco Mobile Agent ready.

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/