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b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Omni-Channel CTI integration for Cisco Contact (CCE and CCX)

Package Contents

If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects
3
Custom Tabs
2
Custom Apps
0

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Financial Services Cloud
Health Cloud
Government Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Supported Languages
English
German

Additional Requirements

Cisco Contact Center: CCE or PCCE with Cisco Finesse 11.6 or later CCX 11.0 with Cisco Finesse or later Browsers: Google Chrome Mozilla Firefox Microsoft Edge Salesforce Classic Console and Lightning