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Public Knowledge for Mobile, Web and Facebook - version 3

PKB2, PKB3, public knowledge base 2, salesforce, knowledge

Overview

Provide access to your public salesforce knowledge base via public web site, mobile or Facebook. Optimized for SEO, your knowledge base will be automatically findable via google or any other search. Please note: PKB 3 supports Salesforce Classic Only.

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See How Public Knowledge for Mobile, Web and Facebook - version 3 Works

  • Deploy in 5mn our public knowledge base including case submisson with embedded deflection

  • Get customers feedback and measures deflection on your knowledge base

  • Include your public article in a facebook app

Salesforce Knowledge helps everyone from your agents to your customers find the right answers. With this template, you're on your way to setting up a public web site where anyone can easily access your knowledge. Please note: Public Knowledgebase version 3 supports Salesforce Classic only. Get Started Fast This template contains everything you need to get up and running quickly: visualforce pages, images, style sheets, and the nuts and bolts to connect to your knowledge articles. And it's all pre-configured so you're up and running before you know it. Customize Easily Just like everything in salesforce.com, it's easy to customize this template to fit your business. Whether you want to change how knowledge articles are displayed or brand the site for your company, you've got the tools to do so. Share Knowledge with Google With our sites technology, you can expose your knowledge publicly where it can be indexed by Google, or any other search engine. You can turn every Google search into a case deflection. Plus, you've got a robust security model to make sure you only share what you want to. It supports multi-lingual knowledge base and multi data category model.

Categories

Business Needs
Agent Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Editable Code

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