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Public Knowledge for Mobile, Web and Facebook - version 3

PKB2, PKB3, public knowledge base 2, salesforce, knowledge

Free  

Never requires payment

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Business Need
Agent Productivity

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Salesforce Classic. Public Knowledge version 3 does not support Lightning Experience / Lightning Knowledge.

App Details

Version
Public Knowledge for Mobile, Web and Facebook/July 2019 3.17.0
Listed On
01/17/2012
Latest Release
04/28/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Salesforce Knowledge helps everyone from your agents to your customers find the right answers. With this template, you're on your way to setting up a public web site where anyone can easily access your knowledge. Please note: Public Knowledgebase version 3 supports Salesforce Classic only. Get Started Fast This template contains everything you need to get up and running quickly: visualforce pages, images, style sheets, and the nuts and bolts to connect to your knowledge articles. And it's all pre-configured so you're up and running before you know it. Customize Easily Just like everything in salesforce.com, it's easy to customize this template to fit your business. Whether you want to change how knowledge articles are displayed or brand the site for your company, you've got the tools to do so. Share Knowledge with Google With our sites technology, you can expose your knowledge publicly where it can be indexed by Google, or any other search engine. You can turn every Google search into a case deflection. Plus, you've got a robust security model to make sure you only share what you want to. It supports multi-lingual knowledge base and multi data category model.

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Salesforce Labs

San Francisco, CA, USA