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Public Knowledge for Mobile, Web and Facebook - version 3

By Salesforce Labs

PKB2, PKB3, public knowledge base 2, salesforce, knowledge

Free  

Never requires payment

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Business Need
Agent Productivity

Provide access to your public salesforce knowledge base via public web site, mobile or Facebook. Optimized for SEO, your knowledge base will be automatically findable via google or any other search. Please note: PKB 3 supports Salesforce Classic Only.

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MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
2.67
Lifetime average
Showing 10 of 51 Reviews
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Gowtham M
Double Star Ranger
11/13/2019

Does Not Work With Lightning Knowledge Enabled

Its Not Working With Lightning Knowledge Enabled, Any alter app exchange is there for this issue?

Anthony Piaia
Ranger
03/08/2019

Great tool for classic knowledgebase

This is a great tool for classic knowledgebase to make public if you don't know how to set it up and need a quick install and setup, very easy to manage

Ryley Hayes
02/08/2018

Does Not Work With Lightning Knowledge Enabled

Does Not Work With Lightning Knowledge Enabled

Devra Struzenberg
Ranger
09/12/2019

This package is intended for use with Classic only. We do not plan to enhance this package for Lightning Knowledge and recommend moving to Communities instead. The Help Center Communities template was created for this public Knowledge use case.

Anthony Piaia
Ranger
03/08/2019

This is for classic, i doubt it will work with Lightning knowledge, hopefully they have an new version for this soon.

Claire Finiri
02/06/2018

Multilingual Support

I have faced an issue in my Salesforce. I have enable Polish and Arabic that are in available through end-user languages. I have translated the questions and in PKB Settings I have enabled the Multi-Language Enabled and select the same languages as the Knowledge Settings. But, I get the error Error: Login is required to access this URL. When I disabled the languages that are available through the end-user languages then the Knowledge base works fine but without the Polish and Arabic translations. Could you please help me?

Igor Filatov
08/01/2017

Igor Filatov

Dear Developers! Do you know that is your software isn`t working when "Enable Lightning Knowledge" checkbox checked. This feature disables article types management because in Lightning used only one article type, so when I`m trying to install PKB, it fails with "Variable does not exist: KnowledgeArticleVersion.ArticleType" error. Can you fix this or give some explanatition how to use your software in that case?

Brandon Mead
04/13/2019

Did you ever get an answer for this? Find any work arounds?

Robert Morgenstern
09/25/2018

We're running into this same issue. This is very frustrating as clicking on "Next" already activates Lightning Knowledge and there is no option to deactivate it afterwards. What is Salesforce Labs doing to support its customers here? The only option for us is to uninstall PKB now.

Hanna Sandoval
Double Star Ranger
03/27/2018

We're running into this same issue and it seems we may be stuck with our migration to Lightning for Knowledge until this is resolved.

David Guillon
12/04/2017

correct. same here. and cannot deactivate knowledge lightning

Julian Juez Alfaro
Double Star Ranger
05/17/2017

Cannot make Live agent chat work on mobile interface

Has anyone made live agent chat work through a mobile phone? I have followed the implementation guide but it just doesn't work. The chat button remains offline, it never becomes online. PKB itself does work, just the live agent chat doesn't. Live Agent works fine outside PKB.

Harikrishna P
Ranger
11/03/2016

I am getting the error while installing this APP in my dev org.

This app can't be installed. There are problems that prevent this package from being installed. Method does not exist or incorrect signature: Test.isRunningTest() pkb_SiteMap: Method does not exist or incorrect signature: Test.isRunningTest() Method does not exist or incorrect signature: Test.setFixedSearchResults(List) pkb_Test: Method does not exist or incorrect signature: Test.setFixedSearchResults(List)

RelationEdge
08/28/2017

Ditto

Brian Bellman
06/22/2017

I am getting this exact same error. Where you ever able to figure it out?

Brent Downey
Ranger
MVP
06/16/2016

Don't Use for Mobile Access

For a declarative Admin or Developer, this app works well if a public desktop website will suffice. If a mobile version of the site is needed, look elsewhere. Custom fields don't display on mobile and the "solution" to the problem requires updating the Visualforce page. Branding options are very limited and difficult to navigate. The implementation guide is poorly written and doesn't explain the use of some settings or permissions.

Sunil Keshari
04/20/2016

Good for quick deployment

It's good for quick deployment but template is very basic and it should give few options to select different templates.

Code Deployment
02/01/2016

Article Links redirect to home page

Article links or URLs are not directly to view Article on the mobile version instead they are redirecting to the search/home page. Is there any way to fix this?