ERP & Inventory Management for Manufacturing & Product Companies

Flexible and professional

Rootstock is the mostflexible ERP we had. Our processes are complex and dynamic, but Rootstock is able to adapt to the different scenarios and requirements with ease. When we have issues, the response is correct and with great documentation for self learning and knowledge transfer. The development was exponential and great professionals helping, understanding and guiding our implementation.

Rootstock review

With extensive experience in leading product management, manufacturing operations, and supply chain functions, I've implemented and used various ERP systems like BAAN, Infor LN, Oracle, and Ostendo. At my current company, where we manufacture complex industrial electronics and manage a global supply chain, we implemented Rootstock in 2022. It was the easiest ERP system to implement and go live with, offering extensive yet user-friendly capabilities. It's reporting capabilities, platinum support, and community are outstanding. Rootstock requires commitment and understanding, but when implemented correctly, it's one of the most flexible ERP systems available. Coupled with SalesForce, it is the best end to end MRP/ERP system.

Great people to work with!

Great connectivity with Salesforce once set up correctly its perfect. With direct communication to your rep communication is fast and great. Support cases could use some improvement with speed of solution and keeping you updated on progress other than that its good to use.

Amazing Customer Support

I am a fairly new user and find that most of the time, it is a very user-friendly program. However, I have had a few things that I could not figure out on my own. The customer service/technical support is simply amazing. The issues are always addressed in a timely manner. They are explained well and often include screen shots or broken-down step by step, easy to follow instructions. I believe that their customer support and learning centers really set them apart.

Experts in Manufacturing Who Optimize Use of Cloud Technology

Unionwear.com is a domestic manufacturer of headwear and bags. We went live with Rootstock 9 years ago on 1/1/2014. We are extremely happy with our decision and want to share our experience. We decided upon a cloud-based solution for ERP, and after exploring two other popular integrated suites, we met with Rootstock and engaged them a month later. The Rootstock salespeople completely spoke the language of manufacturing. I felt like they knew more about our business processes than we did—everyone in the company understands manufacturing IT. When we asked Rootstock if their system could do something, they either proved that it could, or they added it to their roadmap for future releases. Almost everything on those roadmaps has now been added. I deal with about 20 different people at Rootstock; each of them brings something different to the table, but they all help. They all understand the role of technology in manufacturing. During the first step in implementation, someone from Rootstock discusses and maps your business processes. You then put some dummy data into your Sandbox and model all the transactions. Once you’re happy with the Sandbox, you can move into production mode. We had a big job in gathering, formatting and importing data, but we leaned on Rootstock throughout the process. We signed the contract in August, did the modeling in September, testing in October and training in November and December. We went live on January 1st. Our workforce have had no issues adopting Rootstock; it’s designed so that an order cannot be shipped without going through the workflow that we’ve set up. Rootstock issues updates regularly. We are using Rootstock in ways that differ from companies that manufacture electrical circuits or mix paint, so we’ve done some workarounds. After updates, our workarounds might not work, but the support process is simple, fast, and fluid. We log a case, explain the problem, and they fix it immediately.

Customer since 2016

We've been a customer since 2016 and have had some growing pains with Rootstock but they have been supportive over the years. We are a high transaction business which was not Rootstock's original target market. With the help of Rootstock technical support and 3rd party consultants we've shaped the product to meet our needs.

Rootstock Is Great at What It Does

Rootstock has a bit of a learning curve but we have an excellent support staff that helps us with our needs. When we have issues Dan is always quick to respond and Scott is a wizard in coming up with creative solutions. I am very happy and impressed with Rootstock so far.

Great Support and great ERP system with unrealized potential

The Rootstock team we work with has been very helpful with support on any questions. Willing to work through ideas to come up with best possible solutions and open to doing research to learn more. We haven't utilized the ERP functions to their full potential just yet but do see a lot of opportunities for improving our efficieny.

Great MRP Software - Integrates with Salesforce Perfectly

We have been using Rootstock since 2018. Very happy with the Integration to Salesforce as well as our custom objects. Manages all of our Sales Orders and Work Orders live in the system. The Configurator used to help us write orders is very robust and if set up properly can be used to write accurate orders as well as price it out by customer with discounts from the customer class. Perfect solution if you are looking for a Cloud Based MRP software.

Cloud ERP is the future

We selected Rootstock as our ERP as our strategy is to utilize a single, efficient data platform (Salesforce) to drive digital transformation for our customer(s). While data is the driver, functionality is still important and Rootstock meets the needs of our customer base with regard to Order Management, Financials, Suppliers, and MRP. The opportunity with Rootstock is similar to what you would expect from any software product - finding the right partner to implement the product and establishing a relationship with the software provider (Rootstock) to drive remedies to the gaps and bugs with functionality. Given what we've learned about Rootstock during our 5 implementations, I'm confident we would select Rootstock as a stand-alone ERP for customers, as well.