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prairieFyre Contact Center Agent Desktop Application
Contact Center Agent Desktop Application
Overview
A fully featured contact center agent interface that provides a suite of productivity tools to increase agent efficiency; capabilities include: - Real time displays - Desktop phone control - Softphone - Screen pop integration
Contact Center Management
Real Time Management, Historical Reporting and Interactive Call Control
SFDC Integration
Our contact center management solution provides sophisticated tools for measuring and managing contact center performance. Full-featured reporting and real-time monitoring capabilities help supervisors to streamline operations while improving the customer experience. Agents are provided with up-to-the-second statistics so they always know the status of team members before they go on breaks or transfer calls. Real-time profiles with alarms configured alert agents to any service issues so they can immediately log in to assist.
Categories
- Business Needs
- Agent Productivity