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prairieFyre Contact Center Agent Desktop Application

By prairieFyre Software

Contact Center Agent Desktop Application

No Ratings
Paid  
Business Need
Agent Productivity

A fully featured contact center agent interface that provides a suite of productivity tools to increase agent efficiency; capabilities include: - Real time displays - Desktop phone control - Softphone - Screen pop integration

    Compatibility

    Salesforce Editions
    Enterprise
    Additional Requirements
    Windows Vista or Windows 7 with latest service pack .NET Faremwork 4.0 Microsoft Excel Viewer, or Microsoft Excel 2003 or greater Internet Explorer 6+ Adobe Reader 6.0+ Two cores - 2.0 GHZ+ 2 GB RAM+ 20 GB hard disk drive+

    App Details

    Listed On
    03/07/2012
    Languages
    Dutch
    English
    French
    German
    Italian
    Portuguese
    Simplified Chinese
    Spanish

    Security

    This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
    Last Reviewed Date
    The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
    02/16/2012

    Additional Details

    Our contact center management solution provides sophisticated tools for measuring and managing contact center performance. Full-featured reporting and real-time monitoring capabilities help supervisors to streamline operations while improving the customer experience. Agents are provided with up-to-the-second statistics so they always know the status of team members before they go on breaks or transfer calls. Real-time profiles with alarms configured alert agents to any service issues so they can immediately log in to assist.

    Need help?

    prairieFyre Software

    Ottawa, Ontario, Canada

    Full support is available with a valid site key (product license) and an active support contract.

    Support Phone613.599.0065, option 3
    Other ResourcesEmailTerms & Conditions