CTI Connector for Genesys
Open CTI-based Genesys softphone for Salesforce
Overview
Aria's CTI Connector for Genesys is a multi-channel Genesys softphone that offers pure Web integration with Salesforce. It is an Open CTI solution that gives flexibility to configure, customize and build on it through our admin tools and JavaScript APIs.
Greatly reduces the effort and the time in customization and configuration
Increases efficiency by automatically delivering Salesforce screen pops to agents
Improves customer experience by automatically delivering the information you need about the customer
Other features include screen pops, custom and generic integrations, notifications and more. Feature highlights: • Compatible with Omni-Channel, supporting Genesys Inbound Voice, Outbound, iWD, E-Mail and Chat • Easy integrations through JavaScript APIs • Open CTI that allows customizations of other features • Multiple configurable screen-pops per interaction • A light, ultra-fast tool bar design • Supports Salesforce Lightning Experience Why Aria’s CTI Connector for Genesys? CTI Connector for Genesys enables contact centers to easily build custom integrations and features through JavaScript APIs. Soft features make a difference. Aria’s CTI Connector for Genesys has a broader feature set: • Notifications • Custom fields • Custom tasks • Ready on mark done • Transfer on release • Statistics display • Custom links
Categories
- Business Needs
- Telephony
- FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.
- Lightning Ready
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimited
- Supported Languages
- EnglishFrenchGermanRussian